TCS Is Hiring For Service Desk Agent (WALKIN DRIVE)

Drive Venue Details (WALKIN DRIVE DATE- 22nd Nov'25)

Chennai:

TCS Siruseri, GS 4 2F (200 seater) & GS 3 1F Open Cafeteria, 1/G1, SIPCOT IT Park, Navalur, Siruseri, Tamil Nadu – 603103

Hyderabad:

TCS Synergy Park, Non-SEZ, Premises 2-136, Survey Number 26, CMC Campus, Gachibowli, Hyderabad, Telangana – 500032

Bengaluru:

TCS Crescent Prestige Shantiniketan, Sadaramanagala South Taluk, ITPL Main Road, Maruthi Nagar, Krishnarajapuram, Bengaluru, Karnataka – 560048

Exp Range

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

1. Should be customer centric and understand the Service Desk (SD) support function.
2. Candidate should be proficient in written and verbal English to provide the required IT services.
3. Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
4. Ready to work support during weekend also as per monthly roster.
5. Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
6. Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
7. Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
8. Certification: Any relevant certification (Preferred).

Good-to-Have

1. Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
2. Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues