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Tata Croma_CSD-Customer Service Desk_Hyderabad

Tata Croma_CSD-Customer Service Desk_Hyderabad

Croma

1 - 3 years

2 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

service desk customer service Customer Care

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Job Type

Full Time

Job Description

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

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Croma

www.croma.com

Retail, E-commerce

New Delhi

5000+ Employees

111 Jobs

Key People

Amit K. Agarwal

CEO
Rajiv Wadhwa

CFO
Sonia Mehta

CTO

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Tata Croma_CSD-Customer Service Desk_Hyderabad

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Skills Required

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