Tata Capital is hiring For Email Officer

Job Description

Walk-in Interview for the role of Email in TATA Capital Ltd Preferred Experience- Previous experience in Email customer support role (preferably NBFC/Bank email process) Job Description- Education Qualification- Any bachelors degree Relevant Experience- 1 to 3 Years (Should be having Excellent communication in English) It will be Permanent on role job of TATA Capital Skill Set Required- Ability to draft email responses to customers Must have good learning skills to acquire product & process knowledge Should have excellent communication and English language skills (written and verbal) with good typing speed Proficiency with MS Office particularly MS Excel & Word Primary Responsibilities Deliver extraordinary customer services by responding to customer concerns through email Process customer query/request/complaints in a timely and comprehensive manner to ensure customer satisfaction Document each customers question or problem as well as the resulting answer or solution Document necessary account information and offer custom solutions that benefits the customer Gather relevant information from customers as required and update it accurately to facilitate the resolution process To manage all daily tasks and duties related to the process with strict compliance to guidelines Persuade in getting feedback from customers to improve our processes, products and customer experience Identify, escalate priority issues and report to the Supervisor on floor Out call customers professionally and respond to customer queries and complaints. Follow-up with internal stake holders wherever required Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Maintaining a positive, empathetic and professional attitude toward customers at all times Address: Tata Capital Limited, B- Wing, 4th Floor I Lodha I-Think Techno Campus I Pokhran Road No.2 I Thane (West) 400 607 I India Regards, Pushpa Koli State HR Manager Retail Finance, DSMG & Operations Mob : 8657416676 / Pushpa.koli@tatacapital.com