Job Title: VKYC Team Lead We are seeking a detail-oriented and proactive VKYC Team Lead to manage and oversee our video KYC operations. You will be responsible for leading a team of VKYC executives, ensuring compliance with regulatory standards, achieving productivity targets, and delivering a smooth onboarding experience for customers. Key Responsibilities: Supervise and manage the daily operations of the VKYC team. Ensure timely and accurate completion of VKYC verifications in line with regulatory and organizational guidelines. Provide training, guidance, and performance feedback to VKYC agents. Monitor team performance, generate reports, and drive improvements to meet KPIs (turnaround time, accuracy,audit , etc.). Act as an escalation point for complex or sensitive VKYC cases. Work closely with compliance, IT, and customer service departments to resolve issues and streamline processes. Ensure strict adherence to data privacy and information security protocols. Keep the team updated on regulatory changes and internal policy updates. Recruit and onboard new team members as needed Requirements & Preferred Skills: 3 - 7 years of experience in KYC & Fintech , with at least 1 - 2 years in a leadership role. Strong understanding of VKYC processes, RBI guidelines, and compliance norms. Excellent communication ( Hindi & English ) and people management skills. Proficiency in tools like CRM systems, video conferencing software, and basic Excel/reporting. Ability to work under pressure and meet strict deadlines. Its a 7 days working shift with one rotational week off Identify gaps in the VKYC workflow and work with tech/product teams to enhance automation and efficiency.
Responsibilities and Duties: 1. The primary job of a customer service representative as the first point of contact is to address customer issues and resolve them in a timely and efficient manner on both Voice and Non voice platforms. 2. Support and interact with customers on a variety of channels such as phone, email, and ensure that all valid customer concerns are being dealt with priority. Preferred candidate profile 1. Minimum 1 year of call center background experience with voice and non-voice process 2. Open to BCP as per business requirement 3. Good verbal and written communication 4. Language preferred for verbal communication Hindi, Kannada, English and other south Indian languages is an added advantage. 5. Basic knowledge of Excel 6. Maintaining a positive, empathetic, and professional attitude toward customers always 7. Responding promptly to customer inquiries. 8. Communicating with customers through various channels. (CHAT EMAIL & CALLS) 9. Acknowledging and resolving customer complaints. 10. Knowing our products inside and out so that you can answer questions. 11. Processing orders, forms, applications, and requests. 12. Keeping records of customer interactions, transactions, comments, and complaints. 13. Communicating and coordinating with colleagues as necessary. 14. Providing feedback on the efficiency of the customer service process. 15. Ensure customer satisfaction and provide professional customer supports s
Role & responsibilities Senior Executive- Business Development Job Summary Explaining our services to customers on Call. Should have excellent spoken English, and Hindi and other regional languages (Optional) Benefits Salary+ Incentive (Upto 20k monthly as per performance) Education –Graduation is mandatory Experience Criteria: - Must have min 4-5 year of experience as Telesales in the finance industry or Any product firm. Communication: - Excellent English skills - Ability to Speak, Read & Write. Excellent Hindi skills - Ability to Speak. JOB DESCRIPTION: - Driving sales numbers on a daily basis. Taking ownership of his own sales and performance. Depth knowledge of the finance industry, mainly with the Loan platform. Experience in Loan giving industries are preferred. Maintaining accurate records and proper follow-ups. Explaining our services to customers on Call. Should have excellent spoken English, Hindi. Understanding customers' requirements and guiding them to choose a suitable service/product from our portfolio Must be good at communicating to the customers and other teams about the process & issues. Perseverance, Hard-working, and target-driven. Generating sales with prospective customers. NOTE: - Only Experience Candidate into Telesales. Job Type: Full-time Schedule: Day shift Education: Graduation Experience: Work: 4-5 year From Finance Industry (Credit card sales, loan sales, Insurance sales, Policy sales, Outbound sales) Language Proficiency: Hindi English Multilinguistic (Must)
Designation: IT Support Patch Management (Intern) Department: IT / Information Security Reporting To: Chief Information Security Officer (CISO) Open Positions: 5 Role Type: Internship Duration: 6 months Section Details Primary Objective Ensure timely and secure deployment of patches to all endpoint devices to reduce vulnerabilities and maintain system performance. Key Responsibilities - Monitor desktops, laptops, and other endpoints for missing OS and software updates. - Schedule and deploy patches using approved patch management tools. - Test updates on a pilot group before organization-wide rollout. - Track and report patch compliance metrics to the CISO. - Escalate patch failures or post-update issues. -Document processes, maintain patch logs, and ensure audit readiness. - Troubleshoot patch-related problems in coordination with senior IT staff. - Ensure all patching activities comply with the organizations security policies. Requirements - Education: Bachelor of Engineering (BE) Freshers eligible - Basic knowledge of Windows/Mac OS and common enterprise software. -Understanding of basic networking concepts (IP, DNS, LAN/WAN). - Familiarity with update processes for OS and applications. - Good communication and documentation skills. - Ability to follow processes and work under supervision.
About SmartCoin SmartCoin Financials is Indias Fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro-entrepreneurs, micro-merchants and middle/lower-income salaried individuals. SmartCoin was conceived in 2016 with a mission to provide financial inclusion to the underserved market with its headquarters in Bengaluru. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 5 million+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 17000 pin codes across India. SmartCoin's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. SmartCoin has been recognized nationally and internationally for its efforts at Googles Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC , etc. Our Culture Do you thrive on working on cutting edge technology? Working with innovators in the early stages of ideas, products, or platforms? Do you want to transform an industry? Crave new challenges and solving hard customer problems using the latest in software technology? As a developer/product manager at SmartCoin, you will use the latest technologies to create amazing, customer-focused products. Come help us re-imagine our solutions to provide world-class, best of breed solutions to delight our customers. Make a major impact on the FinTech industry. Responsibilities and Duties Communicating key parameters like details of interest rate and processing fee charges, due date, repayment amount, penalty amounts, mode of repayment, etc. to the loan customers Detailing transaction-related details like available payment modes, and how to make payments through these modes Resolving customer queries related to loan disbursal, loan repayments, etc. Required Experience, Skills, and Qualifications Any full-time UG degree Calling experience is a big plus Strong verbal and written communication skills Hindi and English (Mandatory) + Tamil, Kannada, telugu and Malayalam(Combination of any two)