Job Title: VKYC Team Lead We are seeking a detail-oriented and proactive VKYC Team Lead to manage and oversee our video KYC operations. You will be responsible for leading a team of VKYC executives, ensuring compliance with regulatory standards, achieving productivity targets, and delivering a smooth onboarding experience for customers. Key Responsibilities: Supervise and manage the daily operations of the VKYC team. Ensure timely and accurate completion of VKYC verifications in line with regulatory and organizational guidelines. Provide training, guidance, and performance feedback to VKYC agents. Monitor team performance, generate reports, and drive improvements to meet KPIs (turnaround time, accuracy,audit , etc.). Act as an escalation point for complex or sensitive VKYC cases. Work closely with compliance, IT, and customer service departments to resolve issues and streamline processes. Ensure strict adherence to data privacy and information security protocols. Keep the team updated on regulatory changes and internal policy updates. Recruit and onboard new team members as needed Requirements & Preferred Skills: 3 - 7 years of experience in KYC & Fintech , with at least 1 - 2 years in a leadership role. Strong understanding of VKYC processes, RBI guidelines, and compliance norms. Excellent communication ( Hindi & English ) and people management skills. Proficiency in tools like CRM systems, video conferencing software, and basic Excel/reporting. Ability to work under pressure and meet strict deadlines. Its a 7 days working shift with one rotational week off Identify gaps in the VKYC workflow and work with tech/product teams to enhance automation and efficiency.
Responsibilities and Duties: 1. The primary job of a customer service representative as the first point of contact is to address customer issues and resolve them in a timely and efficient manner on both Voice and Non voice platforms. 2. Support and interact with customers on a variety of channels such as phone, email, and ensure that all valid customer concerns are being dealt with priority. Preferred candidate profile 1. Minimum 1 year of call center background experience with voice and non-voice process 2. Open to BCP as per business requirement 3. Good verbal and written communication 4. Language preferred for verbal communication Hindi, Kannada, English and other south Indian languages is an added advantage. 5. Basic knowledge of Excel 6. Maintaining a positive, empathetic, and professional attitude toward customers always 7. Responding promptly to customer inquiries. 8. Communicating with customers through various channels. (CHAT EMAIL & CALLS) 9. Acknowledging and resolving customer complaints. 10. Knowing our products inside and out so that you can answer questions. 11. Processing orders, forms, applications, and requests. 12. Keeping records of customer interactions, transactions, comments, and complaints. 13. Communicating and coordinating with colleagues as necessary. 14. Providing feedback on the efficiency of the customer service process. 15. Ensure customer satisfaction and provide professional customer supports s
Role & responsibilities Senior Executive- Business Development Job Summary Explaining our services to customers on Call. Should have excellent spoken English, and Hindi and other regional languages (Optional) Benefits Salary+ Incentive (Upto 20k monthly as per performance) Education –Graduation is mandatory Experience Criteria: - Must have min 4-5 year of experience as Telesales in the finance industry or Any product firm. Communication: - Excellent English skills - Ability to Speak, Read & Write. Excellent Hindi skills - Ability to Speak. JOB DESCRIPTION: - Driving sales numbers on a daily basis. Taking ownership of his own sales and performance. Depth knowledge of the finance industry, mainly with the Loan platform. Experience in Loan giving industries are preferred. Maintaining accurate records and proper follow-ups. Explaining our services to customers on Call. Should have excellent spoken English, Hindi. Understanding customers' requirements and guiding them to choose a suitable service/product from our portfolio Must be good at communicating to the customers and other teams about the process & issues. Perseverance, Hard-working, and target-driven. Generating sales with prospective customers. NOTE: - Only Experience Candidate into Telesales. Job Type: Full-time Schedule: Day shift Education: Graduation Experience: Work: 4-5 year From Finance Industry (Credit card sales, loan sales, Insurance sales, Policy sales, Outbound sales) Language Proficiency: Hindi English Multilinguistic (Must)
Designation: IT Support Patch Management (Intern) Department: IT / Information Security Reporting To: Chief Information Security Officer (CISO) Open Positions: 5 Role Type: Internship Duration: 6 months Section Details Primary Objective Ensure timely and secure deployment of patches to all endpoint devices to reduce vulnerabilities and maintain system performance. Key Responsibilities - Monitor desktops, laptops, and other endpoints for missing OS and software updates. - Schedule and deploy patches using approved patch management tools. - Test updates on a pilot group before organization-wide rollout. - Track and report patch compliance metrics to the CISO. - Escalate patch failures or post-update issues. -Document processes, maintain patch logs, and ensure audit readiness. - Troubleshoot patch-related problems in coordination with senior IT staff. - Ensure all patching activities comply with the organizations security policies. Requirements - Education: Bachelor of Engineering (BE) Freshers eligible - Basic knowledge of Windows/Mac OS and common enterprise software. -Understanding of basic networking concepts (IP, DNS, LAN/WAN). - Familiarity with update processes for OS and applications. - Good communication and documentation skills. - Ability to follow processes and work under supervision.
About SmartCoin SmartCoin Financials is Indias Fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro-entrepreneurs, micro-merchants and middle/lower-income salaried individuals. SmartCoin was conceived in 2016 with a mission to provide financial inclusion to the underserved market with its headquarters in Bengaluru. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 5 million+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 17000 pin codes across India. SmartCoin's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. SmartCoin has been recognized nationally and internationally for its efforts at Googles Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC , etc. Our Culture Do you thrive on working on cutting edge technology? Working with innovators in the early stages of ideas, products, or platforms? Do you want to transform an industry? Crave new challenges and solving hard customer problems using the latest in software technology? As a developer/product manager at SmartCoin, you will use the latest technologies to create amazing, customer-focused products. Come help us re-imagine our solutions to provide world-class, best of breed solutions to delight our customers. Make a major impact on the FinTech industry. Responsibilities and Duties Communicating key parameters like details of interest rate and processing fee charges, due date, repayment amount, penalty amounts, mode of repayment, etc. to the loan customers Detailing transaction-related details like available payment modes, and how to make payments through these modes Resolving customer queries related to loan disbursal, loan repayments, etc. Required Experience, Skills, and Qualifications Any full-time UG degree Calling experience is a big plus Strong verbal and written communication skills Hindi and English (Mandatory) + Tamil, Kannada, telugu and Malayalam(Combination of any two)
Responsibilities : Position Responsibilities Job Description - Role Accountability 1.Manage portfolio (Multiple Due Stages) performance through a team of Collections executives & callers, in line with Operating and process Plan. Ensure appropriate infrastructure and resource availability in vendors to carry out collections as per operating plan Formulate collection strategies for the dpd basis as well as per market dynamics, portfolio spread/segmentation and business requirements Identify critical /non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency supervisors & callers for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % coverage of cases of allocated Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge Offs, Gross write-offSettlement loss rates, rate of recovery Measures of Success(Define the Outcomes expected of the role) Portfolio Coverage GNPA (Gross non performing asset) Rate and Value 3.30+ and 90+ Delinquency rate Write off Recovery rates GWO (Gross write off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Must have Qualification Post-Graduate / Graduate in any discipline Over All experience in role 3-5 years of post qualification experience Relevant Experience with respect to the role 3+ years of experience in retail consumer finance in Collections function
Role: Data Scientist Marketing & Credit Risk As a Data Scientist at Olyv, you will be part of a high-impact team driving data-led decision-making across both Marketing and Credit Risk verticals. You will design, develop, and deploy advanced machine learning models that fuel growth strategies, customer engagement, and risk management decisions. Requirement 1: Data Scientist – Marketing Preferred Qualifications 2 or more years of work experience in creating and deploying ML models Bachelor’s degree in Engineering or a related field Advanced proficiency in SQL and Python is a must Hands-on experience in deploying ML models into production (batch or streaming) Experience in building ML models for marketing campaign channels such as Propensity Models, Hyper-Personalization, and Next Best Action (NBA) Strong analytical and problem-solving skills with attention to detail and the ability to manage multiple projects with evolving priorities Proven experience in end-to-end ownership of projects and collaboration with multiple stakeholders Excellent communication and presentation skills to simplify complex findings Experience with LLMs and Deep Learning models will be an added advantage Roles and Responsibilities End-to-end ownership of development and implementation of ML models for marketing, including design, validation, deployment, and monitoring Work with Non-Bureau and Alternate Data to build marketing analytics models Collaborate with teams such as Growth, Tech, Marketing, and Sales to enhance model usage in business decision-making Design and implement statistical and ML-based solutions for various marketing initiatives Build automated data pipelines for scalable and efficient data processing Mentor junior data analysts and data scientists Requirement 2: Data Scientist – Credit RiskPreferred Qualifications 2 or more years of work experience in creating ML models for Retail Credit Risk Bachelor’s degree in Engineering or a related field Advanced proficiency in SQL and Python is a must Strong understanding of Credit Risk concepts – Credit Bureau data, default rates, roll rates, vintage analysis, etc. Experience in Model Validation and Monitoring using metrics such as AUC, GINI, KS, PSI, and Drift Must have deployed ML models into production (batch or streaming) Strong analytical and problem-solving skills with proven ability to manage multiple priorities Excellent communication and presentation skills Experience in LLMs and Deep Learning models will be an added advantage Roles and Responsibilities End-to-end ownership of ML model development and implementation for credit risk assessment, including design, validation, deployment, and post-deployment monitoring Work with Non-Bureau and Alternate Data to build robust credit risk models Collaborate with Risk, Tech, and Collections teams to embed model insights in decision-making Design statistical and ML-based solutions to optimize credit strategies and risk evaluation Build automated data pipelines and tools for model deployment and monitoring Mentor junior analysts in data science practices What You Can Expect A culture that encourages openness, innovation, and continuous learning Opportunity to make a meaningful impact by enabling data-driven decision-making across business functions The chance to uplift millions of people by contributing to financial inclusion Exposure to advanced ML, LLM, and data infrastructure frameworks in a fast-scaling fintech environment
Job Title: Assistant Manager Performance Marketing Location: Bengaluru Experience: 2–4 years Industry Preference: Financial Services / Fintech / BFSI/E-commerce Department: Marketing Key Responsibilities 1. Campaign Management • Plan, execute, and optimize performance campaigns across Google Ads (Search, Display, UAC), Meta Ads • Manage end-to-end paid media budgets and ensure positive ROI across all channels. • Collaborate with creative and product teams to design ad creatives and landing pages that improve conversion rates. 2. Analytics & Optimization • Track and analyze campaign performance metrics (CTR, CVR, CPA, ROAS, LTV). • Implement A/B testing for ad copies, creatives, and landing pages. • Use tools like Google Analytics, Firebase, and MMPs (AppsFlyer / Adjust) to assess campaign attribution and user behavior. 3. Reporting & Insights • Create daily, weekly and monthly dashboards to track spend, performance, and ROI. • Present campaign learnings, insights, and optimization recommendations to management. • Do user and market research on new product lines, competitor analyses etc 4. Collaboration • Work closely with internal stakeholders including product, design, and analytics teams Key Requirements • Education: Bachelor’s degree in Marketing, Business, or related field. • Experience: 2–4 years in digital or performance marketing. • Industry Preference: Fintech, NBFCs, Banking, or financial products (loans, credit cards, credit score, insurance). • Hands-on Expertise: Google Ads (Search, Display, UAC) Meta Ads Manager Google Analytics / GA4 MMPs (AppsFlyer / Branch / Adjust) Excel / Data Studio for reporting • Strong analytical and problem-solving skills. • Ability to handle large campaign budgets and deliver on performance KPIs. • Excellent communication and project management skills.