Providing technical support:
The primary responsibility of a Tally support executive is to provide technical support to customers who are facing issues with the Tally software (this includes troubleshooting problems, answering queries, and providing solutions to any technical issues that customers may have)

Resolving customer complaints:
Tally support executives are responsible for resolving any complaints that customers may have regarding the software (this may involve investigating the issue, identifying the root cause, and providing a resolution that satisfies the customer)

Training customers:
Another important responsibility of a Tally support executive is to train customers on how to use the software effectively (this may involve conducting training sessions, creating user manuals and guides, and providing tips and tricks for using the software more efficiently)

Maintaining records:
Tally support executives are also responsible for maintaining accurate records of customer interactions, including complaints, inquiries, and solutions provided (this information may be used to improve the quality of service provided and to identify any recurring issues that need to be addressed)

Collaborating with other teams:
Tally support executives may need to collaborate with other teams within the organization, such as the development team, to provide timely and effective solutions to customer issues (this may involve sharing feedback and suggestions from customers to improve the software and its features)

Keeping up to date with the latest technology:
Tally support executives need to keep up to date with the latest technology trends and developments in the industry (this helps them to provide better support to customers and to suggest improvements to the software that can enhance its functionality and user experience)

Qualifications

1-3 years quota carrying sales experience

Experience and working knowledge of CRM Systems

Demonstrable track record of over-achieving quota

Strong written and verbal communication skill

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