Providing technical support: The primary responsibility of a Tally support executive is to provide technical support to customers who are facing issues with the Tally software (this includes troubleshooting problems, answering queries, and providing solutions to any technical issues that customers may have) Resolving customer complaints: Tally support executives are responsible for resolving any complaints that customers may have regarding the software (this may involve investigating the issue, identifying the root cause, and providing a resolution that satisfies the customer) Training customers: Another important responsibility of a Tally support executive is to train customers on how to use the software effectively (this may involve conducting training sessions, creating user manuals and guides, and providing tips and tricks for using the software more efficiently) Maintaining records: Tally support executives are also responsible for maintaining accurate records of customer interactions, including complaints, inquiries, and solutions provided (this information may be used to improve the quality of service provided and to identify any recurring issues that need to be addressed) Collaborating with other teams: Tally support executives may need to collaborate with other teams within the organization, such as the development team, to provide timely and effective solutions to customer issues (this may involve sharing feedback and suggestions from customers to improve the software and its features) Keeping up to date with the latest technology: Tally support executives need to keep up to date with the latest technology trends and developments in the industry (this helps them to provide better support to customers and to suggest improvements to the software that can enhance its functionality and user experience) Qualifications 1-3 years quota carrying sales experience Experience and working knowledge of CRM Systems Demonstrable track record of over-achieving quota Strong written and verbal communication skill
1. Client Relationship & Account Management Serve as the primary point of contact for assigned customers. Understand clients business processes and Tally usage to suggest best practices. Maintain regular communication through calls, meetings, and emails. 2. Sales & Revenue Growth Promote Tally Software Services (TSS) renewals and upgrades. Identify cross-sell and upsell opportunities for add-ons, modules, or other solutions. Achieve monthly/quarterly sales and renewal targets. 3. Support Coordination Coordinate with the technical support team for issue resolution. Ensure timely follow-up on service requests and keep customers informed. 4. Customer Retention & Engagement Organise product demos, webinars, or training sessions for customers. Collect and address customer feedback to improve satisfaction. Monitor and reduce customer churn. 5. Reporting & Documentation Maintain detailed records of client interactions in CRM. Submit periodic sales and activity reports to management. Key Skills & Competencies Strong knowledge of TallyPrime and related modules. Excellent communication and interpersonal skills. Customer-focused with problem-solving abilities. Negotiation and sales skills. Time management and multitasking abilities.