TAC Engineer Network Security

Lyros Technologies

4 - 9 years

14 - 18 Lacs

hyderabad chennai bengaluru

Posted:8 hours ago| Platform:

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Skills Required

tac support tcp proxies ssl vpn sase network security ip troubleshooting firewall ngfw ipsec vpn osi model tcpdump wireshark

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:

Key Responsibilities

Provide technical assistance in a fast-paced
TAC (Technical Assistance Center)
environment with high focus on customer satisfaction.
Troubleshoot and resolve complex issues related to
IPSec, SSL, Firewall VPNs, and Wireshark
.
Check, manage, and close cases in the queue within SLA timelines.
Support customers using
Netskope products and services
with timely updates on Zendesk (ZD).
Take ownership of case resolution, reproduction, and escalation to L2 when required.
Manage workload and backlog efficiently, ensuring closure of cases within deadlines.

Technical Skills Required

Strong fundamentals in
core networking concepts
– TCP/IP, OSI model.
Hands-on experience in
network security technologies
– Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO.
Knowledge of
DLP, encryption gateways, vulnerability management, and intrusion detection
.
Proficiency with troubleshooting tools – traceroute, ping, netstat, Wireshark, TCP dump, HAR captures.
International support experience preferred.

Desired Profile

Minimum
3+ years of experience in TAC
with focus on
Firewall & SASE domains
.
Excellent communication and customer-handling skills.
Strong background in
network security
.
Experience in
IT/ITES sector
with network security specialization.
Graduate in Computer Science/Engineering or equivalent.
Advanced industry certifications (preferred).
Ability to thrive in challenging, dynamic work environments.

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