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Velodata Global Pvt Ltd
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Systems & Cloud Engineer (L2)

Systems & Cloud Engineer (L2)

Velodata Global Pvt Ltd

0 years

0 Lacs

Kochi Kerala India

Posted:4 days ago| Platform:

Apply

Skills Required

escalation support resolve software networking analyze development troubleshooting security dhcp server azure virtualization sql

Work Mode

Remote

Job Type

Full Time

Job Description

Position- Systems & Cloud Engineer (L2)

Experience- 3 To 5 Yrs

Location- Ahmedabad , WFO

Job mode- shift 24/7

Notice Period- Immediate to 1 month

Job Role

Act as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote support toolsTroubleshoot and resolve hardware, software, networking, and system-related issues efficientlyMonitor and analyze system alerts, logs, and incidents to ensure timely resolution and minimize downtimeCollaborate with internal teams (NOC, development, and product teams) to escalate and resolve critical technical issuesStrong troubleshooting skills in

Windows

Experience with

networking protocols, firewalls, VPNs, and security best practices

.Hands-on experience with

Active Directory, DNS, DHCP, Office 365, print server and cloud platforms (Azure)

.Hands-on Experience with Microsoft Office 365 and Azure ADProficiency in

ticketing systems (Autotask)

.Familiarity with

virtualization technologies (Hyper-V, etc.)

.Knowledge of

SQL databases and scripting.

Must have work experience with USA and Australia client

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Systems & Cloud Engineer (L2)