Systems Analyst & Support Specialist

Systems Analyst & Support Specialist

Are you a problem-solver who thrives on keeping systems and AI agents running flawlessly

Do you enjoy troubleshooting technical issues, optimizing performance, and ensuring users have a smooth experience

Hudson RPO is looking for a Systems Analyst & Support Specialist to maintain and enhance our AI-driven recruitment platforms, ensuring ongoing stability, peak performance, and continuous optimization.

This role combines platform support, hands-on troubleshooting, process maintenance, and best-practice sharing while keeping teams informed on product releases, new features, and enhancements.

What Youll Do

1. Technical Troubleshooting & Performance Optimization

• Diagnose and resolve technical issues related to system configuration, integrations (ATS/HRIS), AI performance, and data discrepancies.
• Proactively monitor system health, identify potential bottlenecks, and implement solutions before they impact operations.
• Collaborate with vendor teams to address escalations, deploy fixes, and maintain uptime standards.
• Implement performance enhancements, optimization strategies, and corrective actions across the platform and its integrations.
• Conduct root cause analysis on recurring issues and document preventive measures.

2. Maintenance & System Administration

• Manage day-to-day administration of the platform, including user management, permissions, and security updates.
• Oversee scheduled maintenance, patching, and version upgrades to ensure high availability and system reliability.
• Perform regular audits to ensure integrity, accuracy, and compliance with privacy/security requirements

4. Technical Documentation & Knowledge Management

• Develop and maintain comprehensive technical documentation, including troubleshooting guides, playbooks, and FAQs.
• Create and update system architecture diagrams, ensuring clear visibility of integrations and data flows.
• Provide internal teams with self-service support materials through AI agents.
• Share best practices with internal teams and communicate new product releases, features, and changes.

5. User Support & Training

• Act as the primary escalation point for client or internal support tickets post-hypercare.
• Deliver training sessions or knowledge transfer for client admins or internal teams on system usage and troubleshooting.
• Maintain a feedback loop with clients and internal teams to identify feature improvements or recurring challenges.

6. Continuous Improvement & Monitoring

• Analyze platform performance and user feedback to recommend enhancements and process improvements.
• Track system metrics and develop reports to ensure SLAs, uptime, and performance standards are consistently met.

What Youll Bring

• Experience:

  24 years in a technical support, business analysis, or platform analyst role (preferably in SaaS/PaaS or HR tech).

• Technical Fluency:

  Proficiency in troubleshooting integrations (APIs, webhooks), data discrepancies, and AI model behavior. Experience with ATS/HRIS systems is highly desirable.

• Power Platform Skills:

  Experience designing, building, and deploying solutions in PowerApps, Power Automate, or other low-code tools.

• Problem-Solving:

  Strong analytical and diagnostic skills to resolve complex technical issues and optimize system performance.

• Proactive Mindset:

  Demonstrated ability to monitor, detect, and prevent issues before they become critical.

• Collaboration:

  Experience working with cross-functional teams, including engineering, product, and vendor support teams.

• Preferred:

  Experience working with AI-powered platforms or agent-based tools, especially in recruitment or HR environments.