3 Data Discrepancies Jobs

Systems Analyst & Support Specialist Are you a problem-solver who thrives on keeping systems and AI agents running flawlessly Do you enjoy troubleshooting technical issues, optimizing performance, and ensuring users have a smooth experience Hudson RPO is looking for a Systems Analyst & Support Specialist to maintain and enhance our AI-driven recruitment platforms, ensuring ongoing stability, peak performance, and continuous optimization. This role combines platform support, hands-on troubleshooting, process maintenance, and best-practice sharing while keeping teams informed on product releases, new features, and enhancements. What Youll Do 1. Technical Troubleshooting & Performance Optimization Diagnose and resolve technical issues related to system configuration, integrations (ATS/HRIS), AI performance, and data discrepancies. Proactively monitor system health, identify potential bottlenecks, and implement solutions before they impact operations. Collaborate with vendor teams to address escalations, deploy fixes, and maintain uptime standards. Implement performance enhancements, optimization strategies, and corrective actions across the platform and its integrations. Conduct root cause analysis on recurring issues and document preventive measures. 2. Maintenance & System Administration Manage day-to-day administration of the platform, including user management, permissions, and security updates. Oversee scheduled maintenance, patching, and version upgrades to ensure high availability and system reliability. Perform regular audits to ensure integrity, accuracy, and compliance with privacy/security requirements 4. Technical Documentation & Knowledge Management Develop and maintain comprehensive technical documentation, including troubleshooting guides, playbooks, and FAQs. Create and update system architecture diagrams, ensuring clear visibility of integrations and data flows. Provide internal teams with self-service support materials through AI agents. Share best practices with internal teams and communicate new product releases, features, and changes. 5. User Support & Training Act as the primary escalation point for client or internal support tickets post-hypercare. Deliver training sessions or knowledge transfer for client admins or internal teams on system usage and troubleshooting. Maintain a feedback loop with clients and internal teams to identify feature improvements or recurring challenges. 6. Continuous Improvement & Monitoring Analyze platform performance and user feedback to recommend enhancements and process improvements. Track system metrics and develop reports to ensure SLAs, uptime, and performance standards are consistently met. What Youll Bring Experience: 24 years in a technical support, business analysis, or platform analyst role (preferably in SaaS/PaaS or HR tech). Technical Fluency: Proficiency in troubleshooting integrations (APIs, webhooks), data discrepancies, and AI model behavior. Experience with ATS/HRIS systems is highly desirable. Power Platform Skills: Experience designing, building, and deploying solutions in PowerApps, Power Automate, or other low-code tools. Problem-Solving: Strong analytical and diagnostic skills to resolve complex technical issues and optimize system performance. Proactive Mindset: Demonstrated ability to monitor, detect, and prevent issues before they become critical. Collaboration: Experience working with cross-functional teams, including engineering, product, and vendor support teams. Preferred: Experience working with AI-powered platforms or agent-based tools, especially in recruitment or HR environments. Show more Show less

Key Responsibilities: Serve as the first point of contact for LOS/LMS system-related issues, incidents, and service requests. Monitor support queues and ensure timely acknowledgment and resolution of tickets. Troubleshoot basic application issues, data discrepancies, and functional queries. Document issues, solutions, and standard operating procedures (SOPs). Escalate unresolved issues to L2/L3 or the development team with adequate information. Coordinate with internal teams for user access management, configurations, and minor system updates. Provide support during UAT and post-deployment phases. Generate routine reports on support metrics, incidents, and system health. Ensure compliance with SLA timelines and maintain communication with stakeholders. Required Skills: 1-4 of experience in L1 Support for enterprise applications (preferably in BFSI or lending domain). Basic understanding of Loan Origination System (LOS) and Loan Management System (LMS) . Familiarity with ticketing tools like JIRA, ServiceNow, or Freshdesk . Good knowledge of SQL for basic queries and data validation. Strong troubleshooting, communication, and documentation skills. Ability to understand business processes in lending and financial services. Comfortable working in shifts or on-call support if needed.

Key Responsibilities: Support and Maintenance: Provide day-to-day support for the SAP GTS system, including troubleshooting issues, analysing problems, and implementing solutions. Monitor system performance and ensure that SAP GTS processes run smoothly without any disruptions. Assist with the creation of incident tickets and track the resolution of issues in a timely manner. Work with SAP Basis and other teams to perform necessary system configurations, updates, and patches. Configuration and Customization: Configure and customize SAP GTS to meet business requirements, including import/export management, customs handling, and compliance management. Perform system upgrades, data migrations, and integration activities related to SAP GTS. Collaborate with functional and technical teams to enhance the SAP GTS solution for better user experience and operational efficiency. End-User Training and Support: Provide end-user support, addressing functional and technical queries related to SAP GTS. Conduct training sessions for new users, ensuring they are well-versed in using the SAP GTS system for compliance, logistics, and customs procedures. Prepare user manuals, documentation, and best practices guides for SAP GTS users. System Optimization: Identify and recommend improvements to the SAP GTS configuration and workflow to enhance the effectiveness of trade, logistics, and customs operations. Assist in automating processes and improving system efficiency through optimization techniques and best practices. Collaboration: Work closely with business teams (e. g. , logistics, customs, compliance, and IT) to ensure that the SAP GTS system aligns with the company s global trade and compliance goals. Collaborate with external vendors or third-party service providers when necessary to resolve complex issues. Troubleshooting and Incident Management: Analyze and resolve issues within the SAP GTS module, including data discrepancies, system errors, and functionality-related problems. Provide root cause analysis and work on preventive actions to avoid recurrence of issues. Documentation and Reporting: Maintain documentation for all system configurations, process flows, and issue resolutions. Generate periodic reports to track system health, issues, and performance metrics. Required Qualifications: Education: Bachelor s degree in Information Technology, Business Administration, or a related field. Experience: Minimum of 3-5 years of experience in SAP GTS, with a strong understanding of global trade, customs compliance, and logistics processes. Technical Skills: Hands-on experience in configuring and supporting the SAP GTS module. Knowledge of key SAP GTS functionalities such as import/export management, customs handling, compliance, and trade documents. Familiarity with integration of SAP GTS with other SAP modules (e. g. , SAP MM, SAP SD, SAP WM) and external systems. Strong understanding of regulatory and compliance requirements in global trade. Experience with SAP Fiori is a plus. Problem-Solving: Strong analytical and troubleshooting skills to quickly resolve issues and provide solutions. Communication Skills: Excellent verbal and written communication skills to interact with business users and technical teams. Desired Skills: Project Management: Ability to manage and prioritize multiple tasks, ensuring timely resolution of issues. Continuous Improvement: A mindset focused on optimizing processes and system performance. Collaboration: Experience working in cross-functional teams, particularly with global trade, logistics, and IT departments.