Systems Analysis Lead Analyst - HIH - Evernorth

ABOUT EVERNORTH:

Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable, and simple health care, we solve the problems others don t, won t or can t.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Position Overview

The HIH - Systems Analysis Lead Analyst will onboard, upgrade, maintain, and administer internal and vendor applications across various corporate and HR functions, often requiring coordination between business areas and vendors. The analyst will support applications across various business areas, including HCM, Global Security Aviation, Food Services, Printing and Distribution, Travel Meeting Services, Corporate Research, Civic Affairs, and Real Estate.

Responsibilities:

• Work with business partners to gather requirements and translate them into technical specifications
• Manage a work intake process for request triage and delivery
• Manage vendor applications and oversee vendor relationships
• Document and provide on-going production support for the applications as required
• Ensure that production support meets established SLAs
• Ensure that projects are delivered on time and within budget and are of the highest quality, meeting all team standards
• Ensure business partners are receiving key production changes and are satisfied with delivery
• Guide projects through all phases of the SDLC
• Select and implement best practices and processes for Source Control, Build Automation, Testing, Code Review, and Production Support
• Coordinates with other team members and business areas to integrate project with other applications
• Balance project management and technical delivery responsibilities to satisfy requirements from a broad range of internal and external stakeholders

Competencies / Skills

• Proficiency with Microsoft Office suite (including MS Project and Visio)
• Proficiency creating and maintaining relational databases on SQL server including views and stored procedures
• Proficiency with SSIS packages and Connect Direct for data movement between internal and external stakeholders
• Basic programming and database knowledge to analyze production issues (. NET, JavaScript, SQL, Python)
• Proficient in technical troubleshooting in production environments
• Demonstrated ability to work on multiple tasks simultaneously
• Demonstrated knowledge of software development life cycle and project management life cycle required
• Ability to work with third party consultants and vendors / Experience in vendor management and hosted solutions
• Ability to manage business relationships

Qualifications:

• Bachelors Degree and/or combined years of related work experience
• 6 or more years work experience in IT
• Knowledge of corporate functions of an organization (HR, Finance, etc ) a plus
• Experience in supporting corporate applications a plus
• PMP certification a plus

Location Hours of Work:

• Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate.
• Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.

About Evernorth Health Services