Job
Description
The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isnt specific to any one platform, so youll need a good feel for all of them. And because of this, youll experience variety and growth at Kyndryl that you wont find anywhere else. Youll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. Thats the kind of impact you can have! This is a project-based role where youll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, youll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that wont be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and youll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Experience 7+ Years of experience in RedHat OpenShift Container (mandatory), 3+ years of experience in sysdig, ArgoCD, Podman, Helm, Github. Ticketing tool ServiceNow. Provide technical support to healthcare client using RedHat OpenShift container orchestration platform, with a focus on deployments in the healthcare industry. Possess working knowledge of Kubernetes, ServiceMesh, Certificates Management, Kubernetes Persistent Storage, SDS and more Troubleshoot and resolve OpenShift cluster issues, including pod failures, network issues, storage problems, and security vulnerabilities. Work with clients to identify the root cause of problems, implement solutions, and ensure ongoing stability. Stay up-to-date on the latest OpenShift features and functionality, including security best practices. Keep the clusters up to date on patching upgrades Collaborate with development and product teams to identify and resolve systemic issues. Maintain a strong understanding of HIPAA and other healthcare compliance regulations as they pertain to OpenShift deployments. Working knowledge of OnPrem and Cloud based OpenShift deployments OpenShift Integration: Maintain and troubleshoot integrations between OpenShift clusters and external systems, including logging platforms (e.g., ELK Stack), monitoring tools (e.g., Prometheus, Grafana), and Incident alerting systems (e.g., ServiceNow, PagerDuty, ServiceNow). Configure and manage OpenShift routes and services for communication with external applications. DevOps Expertise: Possess a working knowledge of DevOps principles and CI/CD pipelines. Understand and be able to troubleshoot deployments using Argo CD, Jenkins or similar tools. Preferred Technical and Professional Experience Exceptional judgment and decision-making abilities Ready to work on North America EST/PST Familiar with a variety of IT concepts, practices, and procedures Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong analytical and problem-solving skills with high attention to detail
