Systems Admin Consultant - Applications (Oracle HCM)

As an HCM Techno Functional Systems Consultant at our company, you will be responsible for leading the support of an Oracle HCM application. You will work directly with Human Resource groups, IT leaders, users, and vendors to provide operational support and enhancements. Your role will involve collaborating with technical and project team leaders to resolve system problems and application-specific issues. Additionally, you will be required to perform complex system configuration and monitor the service of first and second-level support for enterprise systems and systems in one or more additional IT domains. **Key Responsibilities:** - Actively partner with the Prod-Support-Ops team to provide key insights on vendor-partner service delivery performance. - Hold vendor-partner teams accountable to contractual SLAs, KPIs, and other performance standards. - Lead efforts to resolve Service Improvement Plans (SIPs). - Assist vendor-partners in adhering to KP-ITIL operational standards. - Provide a 360 feedback mechanism for vendor-partners to share blockers and impediments to success. - Collaborate with technical and project team leaders to resolve system problems and application-specific issues. - Communicate with product users and suppliers to share information and identify opportunities. - Escalate unresolved or critical issues, risks, or problems to system engineers and management. - Plan and perform complex system configuration. - Manage the stability, availability, and performance of enterprise systems and systems in IT domains. - Monitor the service of first and second-level support for enterprise systems and diagnose complex incidents. - Create documentation of system configuration and procedural information. - Provide application-oriented administration and technical support for production and non-production environments. - Lead software changes into environments and IT production environments by performing impact analyses. - Develop guidelines to prevent and resolve recurring problems. - Recommend and execute performance tuning and optimization activities. - Evaluate new application packages and identify systems requirements for planning. **Qualifications Required:** - Bachelor's degree in computer science, Engineering, or related field with a minimum of eight (8) years working in IT or operations. - Additional three (3) years equivalent work experience may be substituted for the degree requirement. - Minimum four (4) years technical AND functional experience in Oracle HCM Cloud modules, reporting tools, and system integrations. - Minimum five (5) years experience in end-to-end application production support. - Minimum two (2) years in a lead role working with IT or operational teams. **Additional Company Details:** Excellent working with Clients and gathering requirements, provide solutions according to the requirement. Strong communication and collaboration skills with the team and clients. Proficient troubleshooting skills. Please note that candidates must meet all minimum qualifications to be considered for this position. Preferred qualifications include experience in the administration and custom configuration of large off-the-shelf applications, interaction with senior leadership, leadership role in a matrixed organization, working with IT vendors, and writing documentation related to system administration.,