System Support Engineer

ARM Infotech

8 - 13 years

5 - 8 Lacs

mumbai

Posted:None| Platform:

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Skills Required

it services system support technical support troubleshooting technical documentation network engineering hardware networking networking network administration system administration desktop engineering network support desktop support arm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced System Support Engineer to join our team at ARM InfoTech. The ideal candidate will have 8-20 years of experience in the IT Services & Consulting industry.

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to identify and implement solutions.
Develop and maintain technical documentation and knowledge base articles.
Analyze customer feedback and recommend process improvements.
Participate in training and development programs to enhance skills and knowledge.

Job Requirements

Strong understanding of system support principles and practices.
Excellent problem-solving and analytical skills.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Effective communication and interpersonal skills.
Strong attention to detail and ability to document processes.
Familiarity with industry-standard tools and technologies.

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