System Support Engineer

As a System Support Engineer at Bandra BKC, your role involves handling and addressing daily L1/L2 technical support calls from client users. Your responsibilities will include: - Basic troubleshooting of the application and monitoring for performance-related issues - Installing and configuring application updates - Developing professional relationships with co-workers and clients - Logging and updating issues in the support ticketing system - Addressing user tickets within the given SLA To succeed in this position, you should have: - Ability to understand the application, related business processes, and user requirements - Good working knowledge of IIS, SQL queries (SQL Server), Windows services, .Net application settings, configurations, operating systems, database operations with SQL Server, T-SQL, stored procedures, and Web APIs - Customer-focused mindset with good written and spoken English communication skills - Willingness to learn, flexibility to work on Sundays, holidays, and rotational shifts - Arabic speaking skills will be considered an added advantage If you are interested in this opportunity, please contact us at 7039030614 or email us at sbs.hraarti@gmail.com.,