System Engineer

Job Description

Sapiens is on the lookout for a System Engineer to become a key player in our Bangalore team. If you're a seasoned System Engineer and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What youll do : Being part of Global Service Desk Team (Handling calls from across locations) In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS Technical work experience in Active directory, hardware issues, SharePoint, Exchange Basic understanding on Networking and Lan Infra. Managing and troubleshooting user account related issues through Microsoft Office 365 Portal. Deploying OS and all the applications to Desktops and Laptops through SCCM Troubleshooting VM issues through SCVMM tool. Troubleshooting on all Software and Hardware related issues remotely What to Have for this position: Must have Skills:- In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS A must Technical work experience in Active directory, hardware issues, SharePoint, Exchange - A must SCCM, SCVMM knowledge strong advantage Knowledge on RDS and VDI is an advantage MCSA/MCSE certified a Must 3 to 6 years of customer support experience in global team- a Must (Exp in supporting US based customers is an Advantage) Excellent communication skills with excellent verbal and written English- A must. Ability to work in shifts (24/7) Self-driven and independent who is able to take responsibility and proactively carry on tasks as a self-contributor Ability to multi-task, Fast learner, good interpersonal and communication skills, good analytical skills, self-learner and Service Orientation. Need to prepare a knowledge base for all critical issues handled for the team and future use.