System Engineer

Job Description

We are looking for a skilled System Engineer L3 to provide advanced remote support for operating systems, applications, and end-user technical issues. The ideal candidate will handle escalations, document issue resolutions, and ensure consistent delivery of high-quality customer support experiences. Must-Have Skills - Strong communication and customer handling skills -Expertise in troubleshooting Windows OS, Outlook, Microsoft Teams, Citrix, VDI, VPN, and endpoint security tools - Solid experience in resolving technical issues via remote support channels - Ability to document technical issues and create clear, reusable SOPs -Proficient in incident routing, trend recognition, and escalation management - Familiarity with ticketing systems (e.g., ServiceNow, Remedy)