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Overture Rede
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System Engineer

System Engineer

Overture Rede

7 - 11 years

4 - 8 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

Windows OS Ticketing endpoint security Operating systems VPN Customer support Windows Troubleshooting microsoft Remote support Remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled System Engineer L3 to provide advanced remote support for operating systems, applications, and end-user technical issues. The ideal candidate will handle escalations, document issue resolutions, and ensure consistent delivery of high-quality customer support experiences. Must-Have Skills - Strong communication and customer handling skills -Expertise in troubleshooting Windows OS, Outlook, Microsoft Teams, Citrix, VDI, VPN, and endpoint security tools - Solid experience in resolving technical issues via remote support channels - Ability to document technical issues and create clear, reusable SOPs -Proficient in incident routing, trend recognition, and escalation management - Familiarity with ticketing systems (e.g., ServiceNow, Remedy)

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System Engineer