System Engineer

Teamlease Digital Private Limited

0 years

2 Lacs

bengaluru karnataka india

Posted:17 hours ago| Platform: Foundit logo

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Skills Required

sops technical support

Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities:

Provide
Level 1 (L1) technical support
for compute infrastructure, including servers, virtualization, and cloud environments.
Monitor system performance, health checks, and incident management through ticketing tools.
Troubleshoot basic hardware and software issues related to compute infrastructure.
Assist with user access management and permission configurations.
Follow standard operating procedures (SOPs) for escalation and issue resolution.
Coordinate with L2/L3 teams for complex issue resolution.
Maintain accurate documentation of troubleshooting steps and resolutions.
Adhere to SLAs for response and resolution times.

Technical Skills Required:

Basic knowledge of
Windows/Linux Server administration
.
Understanding of
virtualization technologies
(VMware, Hyper-V, or similar).
Familiarity with
ticketing systems
(ServiceNow, Remedy, or similar).
Basic knowledge of
networking concepts
(DNS, DHCP, TCP/IP).
Awareness of cloud computing (AWS, Azure, or GCP) is a plus.

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