System Engineer - L1

As a System Engineer - L1 at Wipro Limited, you will play a crucial role in providing excellent customer support by utilizing your technical knowledge and exceptional communication skills. Here is a breakdown of your responsibilities and qualifications required for this role: **Role Overview:** - You will be responsible for troubleshooting base operating system issues and staying updated with new technologies. - Handling customer inquiries, complaints, and providing timely solutions. - Routing calls and tickets to appropriate resources for effective support. - Creating Standard Operating Procedures (SOPs) for new issues and resolutions. **Key Responsibilities:** - Demonstrating excellent communication skills and the ability to empathize with customers. - Troubleshooting various technologies such as Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, etc., over remote support. - Answering incoming calls and responding to customer emails promptly. - Managing and resolving customer complaints effectively. - Identifying and escalating issues to supervisors when necessary. - Providing product and service information to customers. - Researching and resolving customer complaints using available resources. - Documenting all call information according to standard operating procedures. - Recognizing, documenting, and alerting the management team of trends in customer calls. **Qualifications Required:** - Mandatory skill set in Desktop Support. - A proactive approach to learning new technologies. - Ability to work well under pressure and handle irate customers with professionalism. - Strong problem-solving skills and attention to detail. - Ability to work effectively in a team environment. - Excellent time management and organizational skills. Join Wipro, a company dedicated to reinventing itself and empowering employees to design their own reinvention. Be a part of a business driven by purpose and ambition, where constant evolution is encouraged. Realize your ambitions and contribute to building a sustainable and future-ready business. Applications from individuals with disabilities are encouraged and welcomed.,