1.0 - 5.0 years

0 Lacs

jamnagar, gujarat

On-site

Role Overview: You will be responsible for providing excellent customer service through effective communication and troubleshooting skills. Your role will involve handling irate customers, troubleshooting base operating system issues, and learning new technologies. Additionally, you will be expected to troubleshoot various applications such as Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc. remotely. Key Responsibilities: - Answer incoming calls and respond to customer emails promptly - Manage and resolve customer complaints efficiently - Identify and escalate issues to supervisors when necessary - Provide product and service information to customers - Research and offer soluti...

Posted 1 month ago

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IT Support Engineer Quantum Phinance

0.0 - 3.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As an IT Support Engineer, you will be responsible for supporting IT operations, ensuring system security, and optimizing technology usage across the organization. Your primary duties will include technical troubleshooting, audits, training, and asset management. Collaboration with various teams to enhance IT processes will be a key aspect of your role. You will be expected to respond to client IT issues via email and phone, efficiently diagnose and resolve hardware, software, and network issues, and provide both remote and onsite support as needed. Maintaining clear and professional communication with clients to understand their IT needs is essential for effective client relationship manage...

Posted 2 months ago

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SQL DBA with BI Wipro Limited

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

Wipro Limited is a leading technology services and consulting company that focuses on creating innovative solutions to meet clients" complex digital transformation needs. With a global presence of over 230,000 employees and business partners in 65 countries, Wipro is committed to helping customers, colleagues, and communities thrive in an ever-changing world. As a candidate for the position, you should possess excellent communication skills and the ability to empathize, pacify, and handle irate customers effectively. Technical knowledge in troubleshooting base operating system issues and a willingness to learn new technologies are essential for this role. Responsibilities include troubleshoo...

Posted 3 months ago

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System Engineer - L3 Wipro

3.0 - 5.0 years

5 - 7 Lacs

Mumbai

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...

Posted 4 months ago

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