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System Engineer - L1

System Engineer - L1

Wipro

1 - 5 years

3 - 6 Lacs

Alwar

Posted:1 day ago| Platform:

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Skills Required

citrix vdi desktop vpn desktop support troubleshooting citrix xendesktop citrix xenapp xendesktop vmware xenapp dns hyper-v windows troubleshooting remote support ms office outlook active directory vdi citrix xenserver dhcp system engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Do
Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.



Mandatory Skills:

Desktop Support.

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Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

11977 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

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System Engineer - L1