5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

Wipro Limited is a leading technology services and consulting company that focuses on creating innovative solutions to meet clients" complex digital transformation needs. With a global presence of over 230,000 employees and business partners in 65 countries, Wipro is committed to helping customers, colleagues, and communities thrive in an ever-changing world. As a candidate for the position, you should possess excellent communication skills and the ability to empathize, pacify, and handle irate customers effectively. Technical knowledge in troubleshooting base operating system issues and a willingness to learn new technologies are essential for this role. Responsibilities include troubleshooting various systems such as Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications over remote support. You will be responsible for answering incoming calls, responding to customer emails promptly, managing and resolving customer complaints, and escalating issues to supervisors when necessary. In addition, you will provide product and service information to customers, research required information using available resources, and offer solutions to customers" concerns. It is important to document all call information according to standard operating procedures, recognize trends in customer calls, and create Standard Operating Procedures (SOPs) for new issues and resolutions. The mandatory skill for this position is MSSQL Database Administration, and the desired experience level is 5-8 years. Wipro is on a journey to reinvent itself as a modern digital transformation partner with ambitious goals. If you are inspired by reinvention and seek constant evolution in your career, Wipro offers a place where you can design your own reinvention and realize your ambitions. Wipro welcomes applications from people with disabilities and encourages individuals who are passionate about innovation and growth to join their purpose-driven business. If you are looking to be part of a company that empowers you to evolve and make a difference, consider joining Wipro to embark on a journey of reinvention and personal growth.,

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System Engineer - L3 Wipro

3.0 - 5.0 years

5 - 7 Lacs

Mumbai

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

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System Engineer - L4 Wipro

3.0 - 8.0 years

5 - 12 Lacs

Hyderabad

Work from Office

About The Role : Do - Excellent communication skills - Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. - Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. - Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support - Answer incoming calls and respond to customer--s emails in timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as and when needed. - Provide product and service information to customers. - Research required information using available resources and Offer Solution to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and Domains who can best support he user - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Create SOPs for new Issues and resolution given. - Complete call logs and reports.

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System Engineer - L4 Wipro

5.0 - 8.0 years

3 - 6 Lacs

Chennai

Work from Office

Do - Excellent communication skills - Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. - Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. - Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support - Answer incoming calls and respond to customer--s emails in timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as and when needed. - Provide product and service information to customers. - Research required information using available resources and Offer Solution to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and Domains who can best support he user, - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Create SOPs for new Issues and resolution given. - Complete call logs and reports. Mandatory Skills: App-Cloud-Google. Experience: 5-8 Years.

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