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Anthology Inc
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System Engineer

System Engineer

Anthology Inc

2 - 7 years

3 - 7 Lacs

Bengaluru

Posted:13 hours ago| Platform:

Apply

Skills Required

VMware Ticketing Linux DNS Windows Troubleshooting Operations DHCP SQL Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description

Associate Technical Support I

Bangalore, India

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

We are seeking a highly motivated Associate Technical Support I to join our Global Support t eam. In this role, you will be responsible for providing first-level support on application and infrastructure issues, documenting root cause analyses (RCA), creating knowledge base articles, and ensuring smooth communication with c ustomer s. This position offers an exciting opportunity to develop your technical skills and grow within a global team, supporting critical systems and applications. The ideal candidate will be flexible, with strong problem-solving abilities and the ability to work in a fast-paced, dynamic environment.

Specific responsibilities will include:

First-Level Support

Provid ing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team
Troubleshoot ing and resolv ing common technical problems related to operating systems, networks, and applications
Communicat ing with clients via email, chat, and phone to provide updates and resolve issues

Root Cause Analysis & Knowledge Base

Document ing Root Cause Analyses (RCA) for recurring incidents and creat ing knowledge base articles to share solutions with internal teams and clients
Continuously improv ing knowledge base content and contribut ing to the creation of documentation to address common issues

C ustomer Communication

Effectively communicat ing with c ustomer s, ensuring clear updates and timely resolutions for reported issues
Act as a liaison between technical teams and c ustomer s to ensure a smooth support experience

On-Call & Shift Work

Participat ing in on-call support on a weekend rotational basis, ensuring systems remain operational during off-hours
Willingness to work in a rotational shift, providing flexibility for 24/7 support coverage.

Problem-Solving & Troubleshooting

Demonstrat ing strong analytical and problem-solving skills, identifying the root causes of issues and providing effective solutions
Proactively monitor systems and escalate issues when necessary to minimize downtime

Collaboration & Teamwork

Collaborat ing with cross-functional teams (e.g., infrastructure, application development, and support) to resolve issues
Maintain ing effective communication with internal and external teams, ensuring smooth handoffs and resolution of issues

The Candidate:

Required skills/qualifications:

0- 2 years of experience in IT support, system administration, or a related field
Familiarity with ticketing systems such as ADO & Salesforce
Proficiency in Windows or Linux operating systems
Basic understanding of network protocols (TCP/IP, DNS, DHCP)
Experience in web server management and associated troubleshooting
Basic knowledge of SQL (writing basic queries)
PowerShell scripting skills for automation and troubleshooting
Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloud platforms
Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams
Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly
Ability to handle multiple tasks in a fast-paced, dynamic environment
Strong attention to detail and commitment to high-quality service delivery
Fluency in written and spoken English

Preferred skills/qualifications:

Understanding of virtualization technologies (e.g., VMware, Docker)
Knowledge of CI/CD pipelines and automation tools
Familiarity with ITIL processes or frameworks

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Anthology Inc

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System Engineer