3686 Switching Jobs - Page 2

Able to apply a logical, methodical, and analytical approach to isolate and solve technical problems; and Able to communicate and to work with other technicians, departments, and customers in technical support situations. Demonstrates and applies greater knowledge of the company’s product. Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience. Researches problems and recommends solutions. Assists in the provision of on-job-training. Professionally process and resolve asset request cases that support proper accounting for site inventory Maintain site inventory with zero discrepancy through adherence of asset management procedures Inbound and outbound fulfillment that enables achievement of business deliverables Ensure that any asset defects, damages, discrepancies or deviations are escalated to management for timely support and resolution Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday Able to work in various IBM Cloud locations in Chennai Required education Bachelor's Degree Required technical and professional expertise 2+ Years of experience. We require physical server hardware experience (Assembling of Servers like Motherboards, RAM, Hard disk, Raid Controllers, network cards etc). OS exp is a plus, emphasis on physical server hardware exposure Responsible for scheduling and performing hardware maintenances for IBM Cloud customers that involve upgrades, downgrades, support requests, etc. Physical hardware upgrades/downgrades referring to Server Hardware like RAM, Hard drives, Processors, Network cards etc.. Troubleshoot and resolve problems with basic physical network cable/device connections at server/switch/stack for network devices in the Data center physically. Person must worked in the physical Data center with 100% onsite experience. (NO REMOTE SUPPORT) 24/7 Operations with 100% onsite support (No Remote or On call support). No specific shifts, Rotating shift schedule Responsible for responding to UIP related events around physical infrastructure. Coordinating with internal departments to resolve outage events around faulty links, optics, or failed Networking devices. Physical Infra servers knowledge along with basic understanding of network devices (Like network phyiscal cabling and Optics and inter Connectivities etc) to extend onsite support for the remote Network teams and Network ISPs personel. Outage events are performed under the supervision and guidance of Site Management. Preferred technical and professional experience May be directed to perform other duties consistent with training and skill levels required for this position. Understand site capacity utilization and provide assistance with Management on capacity planning.

As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. Come to IBM and make a global impact Responsibilities: Responsible to manage end to end feature development and resolve challenges faced in implementing the same Learn new technologies and implement the same in feature development within the time frame provided Manage debugging, finding root cause analysis and fixing the issues reported on Content Management back end software system Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5 to 10 years of experience in Base-24 development on TANDEM Design, develop, and maintain Base-24 applications on TANDEM systems to support seamless payment processing and transaction switching strong problem-solving skill, Provide technical support and resolve production issues related to Base-24, Base-24 EPS, and TANDEM environments Preferred technical and professional experience Base24 Classi development, TANDEM system and Base-24 EPS

Job Title: Network Engineer Company: Sendcrux Labs Experience: 6 Months – 1 Year Location: [ Hyderabad ] Employment Type: Full-Time Work Mode: [On-site]About Sendcrux Labs:Sendcrux Labs is a fast-growing tech company focused on delivering robust communication and networking solutions. We are currently expanding our IT team and looking for a driven Network Engineer with foundational experience and a passion to grow in the field. Key Responsibilities: Assist in configuring and maintaining LAN, WAN, VPN, and firewall systems.Monitor and troubleshoot network performance issues.Support daily network operations and respond to technical requests.Perform routine updates and manage IP addressing, DNS, DHCP, and VLANs.Maintain documentation of network layouts, configurations, and incident logs.Collaborate with internal IT teams and vendors to ensure network stability and security.Requirements:Bachelor’s degree in Computer Science, IT, or related field.6 months to 1 year of hands-on experience in networking.Good understanding of TCP/IP, routing, switching, and subnetting.Familiarity with network tools and basic configuration of routers/switches.Strong communication and problem-solving skills.Knowledge of Cisco hardware is a plus.Preferred Certifications:CCNACompTIA Network+Why Join Us?Work with a talented tech team on real-time infrastructureContinuous learning and growth opportunitiesSupportive and innovative environmentCompetitive salary & benefits Interested Candidates Can Apply At:(hr@sendcrux.com & sirisha@sendcruxlabs.com) Job Type: Full-time Pay: From ₹216,000.67 per year Schedule: Monday to Friday Work Location: In person

Job Description Preparation of OHE Design Documents like Layout Plan (LOP), Sectioning Diagram, General Power Supply Diagram, Switching Station Drawings, Traction Sub Station Drawings Preparation of OHE & PSI BOQ Technical Specification for Railway Electrification Work Co-ordination in Railway Electrification project Interface management in design document. Minimum 5 Years of experience in related filed. Qualifications B. Tech in Electrical Engineering Job Type: Full-time Pay: ₹14,382.02 - ₹42,917.12 per month Benefits: Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 27/06/2025

Clear Pass: Job Description TAC Designation: Engineer Networking Role: L1 Engineer Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Job Responsibility: Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers (via Phone Support) Timely handoff (escalation) of cases that require technical or political to L2 TAC Primary Skills: OSI layers detailed understanding of each layers function and relevant protocols that operates at each level TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism MAC header structure and use of each fields IP header structure and use of each fields ARP how ARP works in a Layer 2 and Layer 3 communication Mac address table fields and how a switch uses MAC table for switching decisions ARP table and how a switch uses ARP table Routing Table fields and how a Router uses routing table for routing decisions DHCP protocol messages (clear understanding of DORA process) DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) thorough understanding of Broadcast domain and Collision Domain thorough understanding of Unicast, Multicast and Broadcast traffic thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Difference between Routing and Routed protocols Good troubleshooting approach (from Level 1 to 7 of OSI) Look into Wireshark capture ARP learning process and it's flavour How switch learns the mac address DHCP server and Client communication in same network and different network OSI headers Protocol and port number working OSI layer model and its learning of encapsulation and decapsulation IP Addressing and Subnetting Difference between layer two and three switch DHCP, Switching and Routing with OSI headers STP Vlan Trunk and Access port how switch learns the mac address How ARP learns the mac address in same subnet and different subnet Difference between hub, layer2 switch and layer 3 switch and router DHCP DORA process sender IP, mac and port number and destination IP, mac and port number OSI: how to troubleshoot in network with help of OSI model. Data link header Ip header TCP header

Job Description Preparation of OHE Design Documents like Layout Plan (LOP), Sectioning Diagram, General Power Supply Diagram, Switching Station Drawings, Traction Sub Station Drawings Preparation of OHE & PSI BOQ Technical Specification for Railway Electrification Work Co-ordination in Railway Electrification project Interface management in design document. Minimum 2 Years of experience in related filed. Qualifications B. Tech in Electrical Engineering Job Type: Full-time Pay: ₹14,382.02 - ₹42,917.12 per month Benefits: Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 27/06/2025

We are hiring for a top MNC.... Role : Network Engineer Experience : 8+ Years Location : Bangalore Work Mode : Hybrid(General Shift) Job Description : • Manual Configuration: · Perform base-level configurations, updates, and troubleshooting on various network and security platforms, including: · Cisco ASA: Firewalls, VPN, access control lists, and NAT configurations. · BlueCat: DNS, DHCP, and IP Address Management (IPAM) configurations. · Checkpoint: Firewall rule creation, VPN setup, and SmartConsole usage. · Arista EOS: Basic routing, VLANs, and Layer 2/3 switch configurations. · F5 BIG-IP: Load balancing setup, SSL/TLS offloading, and iRules for traffic management. · Cisco IOS and IOS-XE: Router and switch configurations, VLANs, and ACLs. · Juniper Junos: Routing, switching, and firewall base-level configurations. · Citrix NetScaler (ADC): Load balancing setup, SSL offloading, and WAF basics. · Cisco NX-OS: Nexus switch configuration for data center environments. · Palo Alto PAN-OS: Firewall rule setup, VPNs, and security policies. · Versa (Secure SD-WAN and SASE): SD-WAN setup, routing, and VPN configurations. • Network and Security Administration: Maintain base configurations for IP addressing, routing protocols, VLANs, and access control across multiple devices. Implement security policies and rules, ensuring compliance with organizational standards. Conduct regular reviews and updates of base configurations to align with security policies and best practices. • Documentation and Reporting: Document all configurations, changes, and procedures for audit and knowledge-sharing purposes. Generate configuration reports and provide updates on network status to team members and stakeholders. Assist in building a repository of configurations, standards, and troubleshooting guides. • Troubleshooting and Issue Resolution: Diagnose and resolve configuration-related issues across platforms, using diagnostic tools and logs. Collaborate with network engineers and IT teams to address escalated issues and optimize configurations. Required Skills and Qualifications • Technical Skills: Strong foundational knowledge in networking concepts: IP addressing, subnets, VLANs, routing protocols, NAT, and firewall rules. Experience with command-line interfaces for various platforms, particularly Cisco, Juniper, and Arista devices. Hands-on experience with at least three of the following platforms: Cisco ASA, BlueCat, Checkpoint, Arista EOS, F5 BIG-IP, Cisco IOS/IOS-XE, Junos, Citrix NetScaler, Cisco NX-OS, Palo Alto PAN-OS, and Versa. Basic scripting knowledge (e.g., Python or Bash) is a plus for efficiency and automation of repetitive tasks. Familiarity with network management tools, such as Cisco SmartConsole, BlueCat Address Manager, and F5 iRules. • Analytical and Troubleshooting Skills: Ability to diagnose and resolve issues across multiple platforms with logical and methodical troubleshooting. Experience using network diagnostic tools like ping, traceroute, and nslookup. • Attention to Detail: High degree of accuracy in configurations to prevent network conflicts, IP address duplications, and security risks. • Documentation and Communication: Strong written and verbal communication skills to document configurations and communicate issues. Ability to follow standardized procedures and provide clear, concise updates to team members and managers. Preferred Qualifications • Certifications (nice-to-have but not required): Cisco CCNA or CCNP, CompTIA Network+, Palo Alto Networks Certified Network Security Engineer (PCNSE), Checkpoint CCSA, or other relevant certifications. • Experience in Enterprise Environments: Prior work in large-scale or multi-platform network environments is a plus. • Automation Familiarity: Knowledge of Ansible or other network automation tools is beneficial for future workflow enhancements. Show more Show less

Company Overview Founded in 2014 as Dr. Shenoy's CARE, RheumaCARE has grown to become the largest standalone Rheumatology Centre in India. As we embark on a new journey, rebranding to RheumaCARE, we are committed to expanding our reach and bringing world-class rheumatologic care across the nation. Currently operating in 6 cities, we aim to grow to over 60 cities in the next 4 years. At RheumaCARE, our mission is to help patients “Live pain-free” by providing state-of-the-art, cost-effective treatment for rheumatic and musculoskeletal disorders. We pride ourselves on a holistic approach, integrating the expertise of rheumatologists, musculoskeletal radiologists, psychologists, psychiatrists, clinical pharmacists, and physiotherapists under one roof. As we expand into a chain of clinics, our vision remains clear: to be the number one and largest rheumatology network in India, providing exceptional care that empowers patients to live healthier, more fulfilling lives. Role Overview A clinical pharmacist/ Physician Associate working at RheumaCARE plays a crucial role in the healthcare team, providing specialized pharmaceutical care to patients with rheumatic diseases and pioneering research efforts. Their job description typically includes the following responsibilities: 1. Medication Management and Drug Information: Assessing patients (Clinical Examination) with Rheumatic Conditions and should have immense knowledge on immunosuppressants, including disease-modifying antirheumatic drugs (DMARDs), biologics, pain management medications, and supplements. Collaborating with rheumatologists and other healthcare providers to develop personalized medication plans for patients, taking into account disease severity, comorbidities, and patient preferences. Monitoring and adjusting medication regimens based on treatment response and potential side effects. 2. Patient Education: Educating patients about their prescribed medications, including proper administration, potential side effects, and drug interactions. Patients should also be counseled about the disease and the need for long term drug therapy. Ensuring patients understand the importance of adherence to their treatment plans to achieve optimal outcomes. - Frequent tele - follow-up calls are done to ensure medication adherence and regular follow-up. This happens both in OP revisit patients as well as for clinic patients. 3. Medication Safety: Conducting medication reconciliations to prevent adverse drug interactions and ensure patient safety. Monitoring for potential drug-drug interactions and recommending appropriate interventions. 4. Therapeutic Monitoring: Regularly assessing and monitoring disease activity, laboratory values, and clinical indicators to evaluate treatment efficacy. Collaborating with healthcare providers to make adjustments to treatment plans as necessary. 5. Performing Procedures Assist in or independently perform minor procedures, such as joint aspirations, intra-articular corticosteroid injections, or the administration of biologic infusions. Ensure proper sterile techniques and patient comfort during procedures. 6. Adverse Event Management: Identifying and managing medication-related adverse events, including reporting and documenting any serious adverse reactions. Providing recommendations for managing side effects or switching medications when needed. 7. Handling helpline: Patients will call the helpline with various queries, such as concerns about side effects, reporting lab values, disease flare-ups, seeking treatment summaries, and more. These calls must be addressed promptly and professionally. If the answer is not immediately clear, seek assistance from senior consultants or relevant healthcare professionals. All interactions should be thoroughly documented, including the patient's concern, the response provided, and any follow-up actions required. This ensures continuity of care and accurate tracking of patient inquiries. 8. Research and Ǫuality Improvement: Participating in clinical research and quality improvement initiatives related to rheumatology medications and patient outcomes. Staying updated on the latest advancements in rheumatology pharmacotherapy. 9. Multidisciplinary Team Collaboration: Collaborating closely with rheumatologists, nurses, physical therapists, and other healthcare professionals to ensure comprehensive patient care. 10. Documentation: Maintaining accurate and thorough patient records, including medication histories, interventions, and progress notes. 11. Continuing Education: Pursuing ongoing education and training in rheumatology pharmacotherapy to stay current with emerging treatments and best practices. Attending ward-rounds and morning classes. Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Experience: total work: 1 year (Preferred) Language: Gujarati (Required) Work Location: In person Expected Start Date: 30/06/2025

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Computer Engineering Travel Percentage 1 - 5% Senior Developer - C/C++ with Data Navigator/ Payments Experience 5-15 years, Chennai/ Bangalore/Pune/Gurgaon Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About The Team T eam works on providing Payment Switching & Clearing solutions to clients. We are looking to add an energetic, talented, and experienced developer to our growing team. The role is to provide support, analyze new change request & do code changes, and fix the production issues that may arise and require further investigation and resolution. What You Will Be Doing Design, code, test, implement, maintain and support applications software that is delivered on time and within budget Work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards Develops program logic for new applications or analyzes and modifies logic in existing applications Codes, tests, debugs, documents, implements and maintains software applications What You Bring Overall experience of 5-15 years Hands on experience into C++ and C, Unix, Linux, Windows, DB (Oracle, PostgreSQL) Good understanding of data structures, algorithms, design patterns, sql and agile methodologies Good knowledge of build tools like Bit Bucket, SVN, GIT, Maven etc Experience into Payments Domain, Switch applications(IST/Switch or any), VISA/Mastercard Certifications Direct interactions with customers Knowledge on ISO 8583, ISO 200022 and other payments formatters Knowledge and awareness in PCI/PADSS standards What We Offer You An exciting opportunity be a part of World’s Leading FinTech Product MNC To be a part of vibrant team and to build up a career on core banking/payments domain A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities – FIS is your final career step! Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less

Title: Junior executive Date: 16 Jun 2025 Job Location: Hyderabad Pay Grade Year of Experience: Job Title: DC Operation Job Location: Hyderabad About Syngene : Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply. At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit Mandatory expectation for all roles as per Syngene safety guidelines Overall adherence to safe practices and procedures of oneself and the teams aligned Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company’s integrity & quality standards Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times. Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace. Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self Compliance to Syngene’ s quality standards at all times Hold self and their teams accountable for the achievement of safety goals Govern and Review safety metrics from time to time Core Purpose Of The Role Tracking and accountability of shift activity Role Accountabilities Monitoring overnight reactions Monitoring hydrogenation lab reactions after general working hours Filling and preparing inorganic chemicals relevant to lab activities Providing oxygen/argon/carbon dioxide/ammonia cylinders to lab scientists as and when required Toxic material quenching Movement of quenching materials to quenching station Monitoring and recording lab cold room temperature Monitoring fresh solvent filling activities Attending to emergency that may arise due to unexpected incidents Monitoring and switching off instruments and equipment when not in use Scrubber solution preparation in terrace for column hoods/walk in hoods/HTS labs/ADC lab Syngene Values All employees will consistently demonstrate alignment with our core values Excellence Integrity Professionalism Specific Requirements For This Role Experience Demonstrated Capability Education Experience 0-3 yrs Skills And Capabilities Good oral and written communication skills Good knowledge of Computer basics, Excel, Power Point. Hands on expertise of Outbound logistics, Inbound logistics, SEZ documentation, US related documentation, Sound knowledge in Purchasing and Warehouse operation. Understand the goals. Displays basic understanding of the project and department goals. Accept assigned responsibility. Take ownership of personal deliverables. Education : B.Sc Equal Opportunity Employer It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodation for qualified individuals with disabilities. Show more Show less

Network Security - Palo Alto Network Security - Palo Alto Location: Delhi Experience: 7 years to 12years Interview Mode: Online Drive Interview Date: 19th June 2025 (Thursday) Interview Time: 10: 00 AM to 5: 00 PM Mandatory skills: Pala Alto, Cisco ASA firewall, Meraki Must Have: Extensive knowledge on Palo Alto firewall (Installation, Configuration, Troubleshooting and upgrade) Creating new policy on Palp Alto Firewall. Building Site to Site VPN and Global Protect VPN, Setup and troubleshooting. Knowledge on Cisco ASA firewall, rule creation, troubleshooting and upgrade. Implementation of NSG – Network Security Group (Azure environment) Management of Palo Alto on Azure platform Meraki firewall knowledge Understanding of ITIL process. Knowledge on routing and switching will be added advantage. Excellent communication and collaboration skills. Provide mentorship and guidance to junior team members. Good to Have: Team Management of Firewall SMEs 15 years of Full time Education Show more Show less

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute CIENA's Packet Optical products portfolio comprises of a broad family of products for Aggregation, Metro and Core Optical networks. Successful candidate for the role of SVT/PV Engineer will be responsible for developing feature and solution test strategies, test plans, and test execution for Ciena’s Packet Optical products based on technologies such as OTN Transport/Switching, Control Plane, and associated Network Management System. Essential Duties And Responsibilities Knowledge of Product Architecture, Product Features & associated Standards, Network Use-Case Scenarios and Test Automation Develop Test Plans to validate Telecom Network Use Cases and product capabilities. Identify Test Scenarios for Automated Test Execution, work with Automation team on new APIs and develop Automation Test Suites for new features. Participate in Test Plan reviews and contribute to reviews held by Test and Design Teams Execute test cases, analyze test results, file defect reports, and verify defect fixes. Analyze and characterize defects found during test execution and work closely with the design on debugging and closure of issues. Must Have Expertise in OTN Transport, Switching, Control Plane technologies, Automation Development using TCL/Python. Exposure to photonics/DWDM, NMS and packet technologies would be a plus. Ability to understand customers’ needs, expectations, and perspective. Knowledge of Transport Network Design of Telecom Service Providers and Content Provider Networks, and experience of working with R&D team on product defects in Customer Networks. Experience in test effort estimation and captive resource planning based on Requirement Specifications would be a plus Experience in Test Planning to validate Telecom Network Solutions and Use Case Scenarios that include interactions of different product features, including NMS Experience in developing Automation Scripts in tcl and/or Python Strong analytical and problem-solving skills; experience of working closely with design engineers for debugging of product defects. Strong communication and inter-personal skills to effectively communicate and collaborate with Test and Design teams in India and North America. Knowledge of relevant ITU-T, IETF, IEEE and ANSI standards. Proficient with a wide range of test equipment. Bachelors or Masters in Electronics Engineering, Computer Science, or Optical Communications with 4+ years of relevant experience of system test in telecommunications domain Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Show more Show less

Job Role - Data Network Cisco Meraki Experience Range: 5 to 10 years Job Location: Pune Job Description Must Have: Design, implement, and maintain network infrastructure using Cisco Meraki technologies, including wireless, switching, and security solutions. Plan and execute network deployments, ensuring optimal performance and security. Configure and manage Meraki devices and the Meraki Dashboard. Diagnose and resolve network issues, including wireless, security, and switching problems. Provide technical support to customers and partners regarding Meraki products and services. Collaborate with other support team members to resolve complex network issues. Experience in designing, implementing, and maintaining network infrastructure. Experience with Cisco Meraki technologies is highly desirable. Show more Show less

What You’ll Do The Senior Electronics Hardware Engineer will develop electronic hardware for high performance, real-time controls and protective relays used for smart grid applications in the electrical power distribution industry. The Senior Electronics Hardware Engineer will collaborate with a multi-discipline engineering team (software, hardware, and test) to define requirements between hardware and software subsystems. Some of the functions of this role include: Breaking down product/system requirements to hardware requirements, developing module & system level hardware architecture. Involve in technical design including architectural. Providing project, process, and technical support to the lead on project activities along with contribution to product development & technology innovations. Participate in agile development planning efforts. Plan design release by coordinating with global stakeholders for all hardware related activities Generate ideas and innovative solutions which will provide competitive edge to business products." Design electronic circuits and sub-systems for power distribution system intelligent electronic devices, including power supplies and analog and digital circuits Design peripheral interfaces for microprocessors and microcontrollers Lead high-level design activities for new product features including establishment of requirements Lead system interface design activities and lead the resolution of integration issues Participate in tasks related to new product development including planning, task estimation, design, programming, unit testing, peer review, integration and release Participate in the analysis and specification of electronic subsystems Design and implement tests in support of design verification Hardware development efforts through the design and implementation of world class, high-performance electronic controls based on Analog and Digital Printed Circuit Boards. Author high-quality design and test specifications. Work with test team to ensure adequate and appropriate test case coverage. Qualifications Preferred Qualifications: Bachelor’s/Master’s degree in Electrical/Electronics Engineering 7+ years of related experience in Electronics Hardware Design and Development with experience in Embedded RTOS, Linux, C, C++, Unit Testing Ability to work effectively in a collaborative environment Strong understanding of power electronics Strong understanding of electronic component specifications and device selection Experience with and linear and switching power supply designs Experience with embedded electronic peripherals Experience with printed circuit board layout design Excellent verbal and written communication skills Strong analytical and problem-solving skills Self-starter with the ability to operate effectively with minimal supervision Skills Desired Qualifications: Experience with schematic capture and pcb layout tools like Altium Designer Knowledge of power systems, switchgear and regulator controls products/applications is an added advantage.Experience with Power Systems portfolio like Switchgears, Relays, Meters, Regulators, etc. Experience in handling end to end IoT devices lifecycle Good team player, Good communication skills in English (verbal and written) to communicate information effectively to customers, and technical staff, works effectively in ambiguity, passionate and pro-active ]]> Show more Show less

Req ID: 327517 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Routing and Switching - Network Engineering Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). JOB SUMMARY: Designs secure network solutions that maximize the sharing of applications, information, and resources across the company. Designs secure global networks and establishes standards based on business objectives. Defines network business requirements and implements effective global network strategies. Establishes network standards. Analyzes and resolves complex network related problems, up to and including Level 3. Analyzes and tests all elements of the network infrastructure. JOB DESCRIPTION: Individuals have a deep understanding of their own subject area and a broad understanding of related subject areas. They handle diverse issues and lead projects that contribute to the company's success. Researches emerging network technologies and makes recommendations based on future business needs. Responsible for complex testing and analysis of all elements of the network facilities. Provides guidance and direction to less-experienced network engineers. Assists with performance evaluations of less-experienced network engineers. Regularly assists in orienting, training, assigning and checking the work of less experienced engineers. Applies advanced understanding of NTT DATA’s business needs in the development of network resources. Analyzes and provides innovative solutions to network engineering and design projects. SKILLS: Possesses and routinely applies broad knowledge of network related processes and procedures to the completion of complex assignments. Possesses knowledge, skills and abilities required to resolve most network related problems. Advanced knowledge of network performance, hardware and software. Serves as a resource to others in the resolution of highly complex problems. Ability to consistently apply broad knowledge of network administration to the diagnoses and resolution of network problems. Effective communication skills within and outside team. Advanced knowledge of security issues and implications to network solutions Cisco Routing and Switching. Cisco Wireless Administration and Troubleshooting. Cisco Meraki. Cisco Viptela. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Req ID: 327642 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Engineering Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). JOB FAMILY SUMMARY: Designs secure network solutions that maximize the sharing of applications, information, and resources across the company. Designs secure global networks and establishes standards based on business objectives. Defines network business requirements and implements effective global network strategies. Establishes network standards. Analyzes and resolves complex network related problems, up to and including Level 3. Analyzes and tests all elements of the network infrastructure. JOB DESCRIPTION: Responsible for complex testing and analysis of all elements of the network facilities. Consistently provides guidance and project direction to less experienced staff. Independently analyzes and provides innovative solutions to network engineering and design projects. Develops and conducts senior leader presentations. REQUIRED SKILLS: Knowledge of network related processes and procedures to the completion of the most complex assignments. Knowledge of advanced network diagnostic tools. Knowledge and skills required to resolve complex network related problems. Ability to function as one of NTT DATA's top level technical experts. Demonstrated ability to apply expert knowledge of network engineering to the most complex problems and to direct, train, and guide less experienced staff. Effective communication skills and ability to influence executives. Global networking experience. ITIL Advanced Cisco Routing and Switching Cisco Meraki SDWAN Meraki Wireless About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Position Summary Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure supportas well as advanced second-level support of service requests in a professional and timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software. Advanced System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem. Education and Experience >=5 years of IT or related domain Excellent written and verbal communication skills Excellent customer services kills Education: Graduate (Any stream) preferably in computer science or a related field At least 2-3 years of hands-on experience on Wintel At least 2 years of experience in end-user technical support Responsibilities: Provide professional IT support to customers with a focus on customer service Monitoring IT infrastructure of clients and administration. Drive problem investigations and resolution as required. Troubleshooting Windows server issues and providing RCA. Monitor the networki.e., firewalls, switches, and access points. Analyze network alerts and diagnose network errors. Manage and troubleshoot Physical and Virtual servers. Hyper-V, VMware, Azure, and AWS administration. Problem Management. NAS, SAN Storage administration, and troubleshooting. Plan on upgrades and updates of infrastructure. Resolve all tickets in a timely and professional manner while meeting expectations specifiedin customer Service Level Agreements (SLA). Additional Duties & Responsibilities: Strong analytical, problem-solving, project management, and organizational skills. Strong customer service experience, and excellent verbal and written communication skills Hands-on experience with Server and Network Administration and Troubleshooting Advanced knowledge of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS, etc. Experience in SQL and On-premises Exchange administration and troubleshooting. Hands-on experience working on Hyper-V and VMware. Advanced knowledge of Firewalls, Switching, and Routing. Knowledge of backups and storage i.e., SAN and NAS Relevant Additional Information: Networking Cisco Microsoft VMWare ITIL certifications are preferred but not required Show more Show less

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partner’s Network Related issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products. Essential Duties & Responsibilities: Provides support to cross-functional teams, with a high attention to detail Research, analysis, and document findings Interact with partners to provide technical support via email, phone, chat, cases, and remote sessions Monitors Network devices, off-site, and critical service failure events Investigates and resolves reported failure incidents, escalating when necessary Acts as first point of contact for escalated support cases for network-related issues Maintains a knowledge base of our products and services and provides high-quality technical support to partners during each interaction Discusses partners' operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies Identifies and escalates trending issues and potential software/product defects to leadership and development Contributes to written articles for the internal and external knowledge base Identifies and escalates situations requiring urgent attention to the appropriate teams Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Leadership. Handles assigned support cases Engages in the application of best practices per technical documentation and provides solutions based on the diagnosis of the problem Communicates new release features and improvements to our partners that better their experience Knowledge, Skills, and/or Abilities Required: Ability to work independently on projects and processes with general supervision Ability to adapt and understand new technology/processes as per business requirements Strong customer service skills Strong desire to help our partners and peers Strong written and verbal communication skills Strong sense of ownership and accountability Knowledge and application of Switching, Routing, Network Setup, Firewall (NAT, ACL) Installing, configuring, and troubleshooting L2/L3 Switches, Routers, Wireless Access Points, and Firewalls. Experience in configuring UTM (Unified Threat Management) will be an added advantage. Must have some basic understanding of Network Services, e.g. DHCP Server, DNS, File share, Windows Firewall etc. Must have some basic understanding of Windows Networking. Knowledge of OSI and TCP/IP. Knowledge of virtualization and cloud technology Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree is required in a related field or equivalent business experience Minimum 2+ years of related experience Network Certification like CCTRS (Cisco Certified Technician Routing and Switching) or CCNA (Cisco Certified Network Associate) or CompTIA Certification on Fortinet or PaloAlto firewall will be an added advantage. Working Conditions: Onsite/ Hybrid ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898. Show more Show less

Designation Core Team Location: Bangalore, India Department Business Development / Strategic Growth Industry Fintech / Digital Payments / Banking Alliances Experience Required 10+ Years Reporting To Founder and Board Compensation: For the first 6 months up to 30% on the Net revenue generated. Post 6 months – 25 lakhs -30 Lakhs + PLI Equity – Up to 3% on a staggered basis post 1 year. Role Overview :- We are looking for an experienced and visionary payment professional with experience in Pre-Sales, Partnerships, and banking Alliances to lead and scale the company’s enterprise solutions, institutional partnerships, and strategic alliances in the payment space. This leadership role demands a strong grasp of payment technologies, regulatory frameworks, banking operations, and ecosystem relationships. The candidate will be responsible for driving solution design in large sales cycles, leading bank/NBFC partnerships, managing partner onboarding, and enabling end-to-end integration for clients across sectors like BFSI, Retail, Government, EdTech, and E-commerce. Key Responsibilities Pre Sales And Enterprise Solutioning - · Lead the pre-sales function for enterprise clients, focusing on customised payment solutions including UPI, PG, POS, NACH, BBPS, API Banking, Virtual Accounts, and Reconciliation Suites. · Build and mentor a solution consulting team that supports business development, technical scoping and client onboarding. · Own and deliver tailored solution blueprints, technical proposals, and compliance-aligned architectures. · Engage directly with client CXOs, product managers, and technology heads during pitches, RFIs, and PoCs. · Ensure accurate and timely response to RFPs, proposals, and integration advisory requests. · Collaborate with the Product and Technology teams for feasibility assessments, sandbox support, and go-live planning. Partnership- · Identify, evaluate, and onboard strategic partners including banks, NBFCs, cooperative banks, PSPs, and fintech aggregators. · Discuss co-branded solutions, white-label offerings, or embedded finance partnerships. · Drive end-to-end partner onboarding, including MoU/contract negotiation, legal & compliance coordination, product mapping, and operational setup. · Define the partner enablement framework—training, documentation, integrations, escalation matrix, and go-to-market support. · Monitor partner health and performance through periodic reviews, pipeline metrics, and optimisation strategies. Banking and Regulatory Alliances · Build and manage long-term strategic relationships with banking institutions and payment networks (RBI, NPCI, VISA, MasterCard, RuPay). · Ensure alliance compliance with regulatory norms (RBI guidelines, NPCI circulars, PCI-DSS (data security standards). · Participate in industry forums, sandbox programs, and regulatory consultations to stay ahead of the curve. · Drive banking relationships for embedded APIs (AEPS, IMPS, UPI, mandate-based NACH, PPI wallets, etc.). Cross-Functional Leadership · Align business, technology, legal, and compliance teams to streamline partnership execution. · Create feedback loops from partners and clients to inform product roadmap and innovation planning. · Represent the organisation in strategic negotiations, investor meetings, or client summits as a subject matter expert. Candidate Profile:- · Education: Bachelor’s degree in Engineering/Finance/Business; MBA or PGDM preferred. · Experience: 10+ years in pre-sales, partnerships, and banking alliances within the payments, fintech, or BFSI sectors. · Proven experience in launching or managing enterprise payment products and bank APIs. · Deep knowledge of the Indian digital payments ecosystem – UPI, PG, POS, BBPS, NACH, Virtual Accounts, Reconciliation, PCI-DSS, ISO 8583 protocols. · Established relationships with major banks, fintechs, or payment networks is a strong plus. · Exceptional communication, analytical, and leadership skills; ability to manage C-level stakeholders. Preferred Knowledge and Tools · API testing (Postman, Swagger), CRM tools (Salesforce, Zoho), Jira/Confluence for project tracking. · Familiarity with API architecture, payment switching systems, and digital onboarding frameworks. · Strong understanding of data privacy, KYC/AML norms, and transaction security. Why Join us? · Lead innovation at the forefront of India’s fintech revolution. · Shape scalable payment infrastructure and bank-led partnerships from our Bangalore headquarters. · Drive exponential growth through embedded finance and digital transformation. · Work closely with leadership, investors, and regulatory bodies to define market direction. · Be part of the multi-layer group’s core team operating in the Debt/ M&A/ Procurement / Tech/ Real estate/ Funds verticals. · Exponential growth, both monetary and authority-wise. Show more Show less

Job Role - Network- Wireless Engineer Experience Range: 5 to 10 years Job Locations: Hyderabad Job Description Roles and responsibilities: Experience working in Cisco Aironet 4800,3800,2800 Access Points. Strong knowledge on Cisco 5520 and 5508 Wireless LAN controllers. Strong understanding on Cisco Prime & ISE infrastructure Knowledge on Mobility Service Engine (MSE AIR-MSE-3300 or above) Switching Models Cisco 6500/6900, Nexus 7K, 5K, 2K, VPC, FEX, VDC, Cisco VSS, Cisco Catalyst 4500, 3800, 3500 2900 Strong knowledge in Switching technologies - STP, Trunking, Ether channel, HSRP, VRRP, LACP, PaGP Roles/Responsibilities CCNA Wireless Certified Experience in Cisco Wireless LAN Configuration. Configuration of Light Weight Access Point Solutions, including Clean Air,AVC/QoS. Experience in managing Cisco Wireless LAN Controller. Thorough understanding of 802.11 based wireless architecture. Experience working in Cisco MSE models Good Knowledge on MSE - Context Aware Services (CAS) & Adaptive Wireless Intrusion Prevention System (wIPS) Experience in network (Route/Switch) engineering. Experience in wireless, security engineering. Strong working knowledge installing, configuring, and supporting Cisco Router/Switch and Wireless LAN Hardware products. Cisco knowledge with network design, operational support, hands-on implementation and configuration of routers, hubs, switches, Controllers, Access points, and cabling in a large enterprise LAN/WAN /WLAN environment Show more Show less

Job Role - Network Pulse secure Experience Range: 7 to 12 years Job Location: Hyderabad Job Description Must Have Excellent network administration and troubleshooting skills. Good Understanding and troubleshooting skills of TCP/IP, Switching &Routing protocols, MPLS, Load balancing In-depth understanding and hands on experience with Pulse Secure Troubleshooting issues with Pulse products like Pulse realms, Roles, URL etc., Be the point of contact for Pulse Secure to oversee the delivery of all entitled services in this support. Deploy, update, manage, maintain and monitor Client’s Pulse Secure C2S VPN Solution Excellent listening skills & ability to communicate clearly and fluently in English Flexibility to work in shifts for 24x7 support Strong team player with a constructive perspective and commitment to the success of the business. Ability to work on multiple concurrent tasks with conflicting priorities Product knowledge: Ivanti Pulse Secure Show more Show less

Job description TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 21st JUNE 2025 Timing : 10:00 Am-2:00 PM Location: TCS Sholinganallur, Kumaran Nagar, 415/21 -24, TNHB Main Rd, Sholinganallur ,Chennai Tamil Nadu 600119 Required Information Details Role Network Data / Network Security - Level 2/ Level 3 Required Technical Skill Set Routing, Switching, SDWAN, Wireless , Checkpoint , Versa Desired Experience Range 6-12 years Role- Senior Network Engineer Required Technical Skill Set Cisco ACI Desired Competencies Must-Have ACI hands-on Experience Good-to-Have Checkpoint, Nexus, LB and Cisco Knowledge Role descriptions / Expectations from the Role 1 Install, configure and troubleshoot data center networking devices. Install and maintain network hardware and software. Analyze and resolve Network Incidents/Problems and Service Requests. Determine network and system requirements and identify user needs. Design and deploy networks aligned with business goals and needs. Create and maintain internal technical documentation. Maintain and improve monitoring infrastructure 2 Essential skills: Minimum 5 years of experience in Datacenter networking domain Ability to set direction and prioritize work and resources based operational and client needs. Datacenter Networking Cisco product and technology knowledge. Ability to analyze, design and collaborate multiple Layer network Architecture. ITIL based support team with 24x7 support operations Reviews functional and technical designs to identify areas of risk and/or missing requirements. Cisco CCNP certification or equivalent knowledge Excellent understanding of Cisco ACI architecture ( hands-on experience in Cisco ACI is a must ) Excellent understanding of Cisco Nexus 7/5/2k architecture Expertise in routing and switching Expertise in implementing advance IOS and NX-OS features Expertise in LAN,WAN,MPLS and Internet technologies Experience in conducting data center network tests Experience in scripting and automating daily tasks Excellent troubleshooting skills Excellent written and verbal communication Good knowledge in various cloud platforms (Azure, Google Cloud etc.) Show more Show less

Walk-in interview at TCS Sholinganallur, Kumaran Nagar, 415/21-24, TNHB Main Rd, Chennai, Tamil Nadu 600119 Job Role - Network Engineer L2 Experience Range: 5 to 12 years Job Location: Chennai Job Description Must Have: Minimum 5 years of experience in Datacenter networking domain · Ability to set direction and prioritize work and resources based operational and client needs. Datacenter Networking Cisco product and technology knowledge. Ability to analyze, design and collaborate multiple Layer network Architecture. ITIL based support team with 24x7 support operations · Reviews functional and technical designs to identify areas of risk and/or missing requirements. Cisco CCNP certification or equivalent knowledge · Excellent understanding of Cisco ACI architecture (hands-on experience in Cisco ACI is a must) Excellent understanding of Cisco Nexus 7/5/2k architecture · Expertise in routing and switching · Expertise in implementing advance IOS and NX-OS features · Expertise in LAN, WAN, MPLS and Internet technologies. Roles/Responsibilities Install, configure and troubleshoot data center networking devices. · Install and maintain network hardware and software. · Analyze and resolve Network Incidents/Problems and Service Requests. · Determine network and system requirements and identify user needs. Design and deploy networks aligned with business goals and needs. Create and maintain internal technical documentation. Maintain and improve monitoring infrastructure. Show more Show less

Req ID: 79262 Location: Bangalore, Karnataka, India Job Title : Technical Support Engineer Team : Technical Customer Experience Centre (TAC) at CommScope Ruckus Role Purpose The Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Key Responsibilities Be the first technical point of contact for the customer Should possess the ability to manage critical (P1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage escalated cases Work closely with SE teams internally on larger networks and more complex issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Notify and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (escalation) of cases that require advanced technical investigation by the LTE Team Manage customer expectation and make sure customer is receiving highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge Strict adherence to Service Level Agreement KPIs Understand the SLA’s and work/align style of working towards meeting them KRAs include: CSAT, Active Backlog, Aged Backlog, Time to Resolve and Time to Close, Escalation % and KB Contribution Required Experience Minimum of 2 years of customer support experience in IP networks, WiFi or related environment Data networking is mandatory, Wireless networking experience is desired. Preferably worked as an engineer TAC Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams Good understanding and applied knowledge of TCP/IP, IGMP, switching and Routing (Layer 2 & 3 communication), internet protocols including DNS, DHCP, SMTP, VLAN etc. Good understanding and troubleshooting skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS Good understanding of RF transmission and antenna behavior Technical expertise in troubleshooting and resolving complex Layer 2/3 and/or wireless issues in multi-vendor environments Knowledge on deploying, configuring, supporting, troubleshooting, debugging, and administering the following Wireless LAN products and technologies: Wireless Access Points Wireless Client Associations Wireless Controllers Experience providing support to direct customers, resellers, and field personnel in resolving company product related issues Experience working in a support lab environment for problem replication Experience documenting the sequence of events related to resolving customer technical issues Comfortable with analyzing data traces from protocol analyzers such as Wireshark Bachelor or diploma in a computer related field or equivalent work experience Experience Considered Favorably Working Knowledge of Salesforce and JIRA. Multiple language skills Experience working in (or with) a vendor Relevant industry accreditations/certifications: CWNA, CCNA, JNCIA Communication/work Style Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions Ability to understand and analyze customer issues along with good troubleshooting skills Ability to communicate clearly and effectively with clients and peers A belief in ownership with good problem-solving and decision-making skills Must maintain a professional attitude, demeanor and be highly motivated and self-directed Encourages and accepts feedback Self-driven, proactive, team-player Work Schedule Monday through Friday or ‘staggered work week’, i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required. Learn more about how we're on a quest to connect the future and build what's next. Show more Show less

Req ID: 79261 Location: Bangalore, Karnataka, India Role Purpose Sr.Staff Technical Support Engineer , working in a fast-paced environment, the Sr.Staff Technical Support Engineer will be responsible for providing mostly for cases that are escalated by either by the customer / TSE or Senior TSE for various technologies in Ruckus Wireless products to our Enterprise customers. [ Key Operational Responsibilities Be the first Escalation point of contact for the customer and/or for the TAC TSEs Should posses the ability to manage critical (p1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage escalated cases Demonstrate mentorship ability by working with the TSE and Snr TSE on their backlog. Provide feedback of their performance to managers. Work closely with SE teams internally on larger networks and more complex issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Notify and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (escalation) of cases that require advanced technical investigation by the LTE Team Suggest improvements on product quality / features and be proactive in development of product Manage customer expectation and make sure customer is receiving highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge New hire training and OJT responsibilities is part of the role Understand the SLA’s and work/align style of working towards meeting them Participate in forums and Tektalk exchanges KRAs include: CSAT Active Backlog Aged Backlog Time to Resolve and Time to Close Escalation % KB Contribution Job Requirements Education level: B.Sc. or B.E degree in Computer Science, a related field, or equivalent work experience. Work Experience Minimum of 6-8 years of customer support experience in IP networks, WiFi or related environment. Wireless networking experience is mandatory. Working experience in TAC as an escalation engineer is mandatory. Certifications/Accreditations CWNA / CCNA is a mandatory CWNP (Or equivalent) is an advantage Key Competencies Customer Focus Drive for results Team Player Coaching and Feedback Technical Skills & Knowledge Good understanding of TCP/IP, IGMP, switching and Routing (Layer 2 & 3 communication), internet protocols including DNS, DHCP, SMTP, VLAN etc. CCNA / CWNA – Must or higher knowledge, CWSP would be a Plus Good exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies: Wireless Access Points Wireless Client Associations Wireless Controllers A very good understanding of RF transmissions & antenna behavior knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. Hands on experience on protocol analyzers tools such as Wireshark, Ethereal Ruckus Wireless Products Ethernet switching Routing and Data Centers Wifi solutions, Multi-tenant solutions, Hotspot services General Knowledge In The Following Areas Wireless industry and competing products Competitor Switching Products TCP/IP, WAN/LAN IOT Solutions Other Abilities Required Good problem solving and decision-making skills Ability to understand and analyze customer issues along with good troubleshooting skills Ability to communicate clearly and effectively with clients and peers Excellent written & verbal communication skills Excellent inter-personal and teamwork skills Self-driven, proactive, hardworking, team-player Encourages and accepts feedback Exposure of handling international customers Work Schedule Monday through Friday and weekend or overnight hours as required. Travel As required for NPI, PLM interactions etc., Learn more about how we're on a quest to connect the future and build what's next. Show more Show less