Support Service Associate

As an HR Specialist at Iron Systems, your primary responsibility will be to support the growing Field Engineer workforce by managing the onboarding and offboarding processes, coordinating training initiatives, and overseeing background verification (BGV) compliance. Your role will be crucial in ensuring a smooth employee lifecycle and delivering a positive and compliant HR experience. Your key responsibilities will include facilitating the end-to-end onboarding process for new Field Engineers, serving as the main point of contact during pre-joining and onboarding phases, and coordinating offboarding activities such as exit formalities and asset recovery. You will also be responsible for maintaining accurate employee records and ensuring updates in the portal. In terms of training coordination, you will schedule and coordinate induction and role-specific training programs, work closely with internal departments to ensure training compliance and effectiveness, track training attendance and feedback, and maintain training documentation for audits and reporting purposes. Additionally, you will oversee the complete BGV process, including education, employment history, criminal checks, and ID verification. You will liaise with third-party vendors to ensure verifications are completed within timelines, flag discrepancies, and escalate unresolved BGV issues to appropriate stakeholders. Your role will also involve providing periodic reports and updates on onboarding status, BGV progress, and training completion. You will be expected to recommend and support continuous improvements in HR processes and standard operating procedures. To qualify for this role, you should have a Bachelor's Degree, at least 3 years of experience in onboarding and compliance roles supporting a distributed or technical workforce, a strong understanding of HR operations, employment documentation, and BGV protocols, excellent organizational, communication, and interpersonal skills, proficiency in Microsoft Office Suite, familiarity with HRIS platforms, and the ability to work independently and manage multiple priorities in a fast-paced environment.,