Support Manager, India Head

You will be joining a team at Notion that is dedicated to enabling every individual, team, and organization to customize their software to address any challenge. The company is focused on empowering users to modify the software they use daily through innovation, design, and skillful execution. Since its inception in 2016, Notion has attracted a diverse customer base including notable names like OpenAI, Toyota, Figma, and Ramp. As the company experiences rapid growth, they are seeking talented individuals to join their team. Notion values diversity and creativity, striving to build a workforce as varied and imaginative as the global community it serves. In the role of Support Manager, India Head, you will be tasked with leading and developing a team of Enterprise Technical Support Agents based in India. Your responsibilities will include formulating and executing regional strategies, acting as the CX leadership representative in the region, and collaborating closely with Global Customer Experience Managers to ensure a cohesive global operating approach. You will play a key role in enhancing the customer experience and driving the growth of CX within the India region through various cross-functional projects. To excel in this position, you should possess a minimum of 4-5 years of experience in building and managing high-performing technical support teams, with a total of 12-15 years working in the software industry. Your skill set should include the ability to establish robust and scalable processes across go-to-market and technical teams, as well as a strong analytical mindset with proficiency in data reporting and analysis. Furthermore, you should exhibit executive presence, be user-focused, and demonstrate exceptional problem-solving abilities. Additionally, having experience in launching SaaS products in new markets within a global company, knowledge of technologies such as Linux, APIs, NoSQL, and proficiency in scripting languages like Python, Java, Javascript, or Typescript would be advantageous. Familiarity with Notion is also a plus. Notion values individuals from diverse backgrounds and encourages candidates who resonate with the company's values and are enthusiastic about software customization to apply, even if their experience does not align perfectly with every requirement listed. If you are a builder at heart and share Notion's vision, they are eager to hear from you.,