Support Manager (Community team) - CP/Noida

Job Title: Support Manager (Student Support & Team Handling)

Location: CP/Noida

Company: Skillcircle

About SkillCircle:SkillCircle is a leading education company specializing in Digital Marketing and Data Science courses. We empower students and professionals with industry-relevant skills to boost their careers in the digital era.

Key Responsibilities:

• Lead and manage a team of Community Managers to ensure smooth student support operations.
• Act as the primary escalation point for student queries, ensuring timely and effective resolution.
• Oversee case handling related to courses, schedules, and platform usage.
• Maintain strong student relationships to ensure satisfaction and retention.
• Collaborate with trainers, academic, and operations teams for seamless support.
• Monitor team performance, provide guidance, and ensure achievement of support KPIs.
• Prepare regular reports on student queries, resolutions, and team performance.

Requirements:

• 4–7 years of experience in student support/student handling, with at least 1–2 years in a leadership role.
• Excellent communication skills in English and Hindi.
• Strong problem-solving, people management, and case-handling abilities.
• Experience with CRM or student management systems is an advantage.

Empathetic, student-first approach with the ability to lead and motivate a team.

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Work Location: In person