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Tata Consultancy Services
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Support Executive

Support Executive

Tata Consultancy Services

2 - 6 years

0 - 3 Lacs

chennai

Posted:19 hours ago| Platform:

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Skills Required

customer support retail seller onboarding seller acquisition e-commerce marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

TCS

Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory.

- US/UK shift

1. Supplier Enablement & Knowledge Management

Conduct structured onboarding sessions covering platform navigation, catalog uploads, and operational best practices.
Create and maintain help guides, reference materials, and documentation to support suppliers self-service.

2. Issue Resolution & Technical Support

Provide hands-on support for platform errors and technical workflows (e.g., catalog uploads, system configurations).
Manage and triage JIRA tickets; collaborate with internal teams to ensure timely resolution.

3. Supplier Relationship Management

Maintain regular communication with suppliers to monitor progress and address challenges.
Escalate non-responsive sellers to the Business Development team for follow-up.

4. Shipping & Logistics Onboarding

Train suppliers in shipping processes, label generation, and logistics compliance.
Support suppliers in implementing shipping workflows effectively.

Regards

Ritika Jagwani(HR)

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