Support Executive

The job requires a minimum of 1+ years of work experience and is a full-time role. As a Technical Support Representative, your primary responsibilities will include handling incoming calls and providing technical support on subscription plans to customers. You will also be responsible for managing live chats on RankWatch and other platforms, as well as leading customer retention efforts. Your communication and convincing skills in English should be excellent, and you should be able to multitask effectively by typing and speaking simultaneously. Actively listening to customers and resolving their hardware/software issues on RankWatch will be a key part of your role. Responding to customer requests for support and assistance promptly is essential. The ideal candidate will have a passion for providing support and possess strong customer service skills. You should be capable of closing deals through support interactions and internal queries. Engaging customers in conversations, avoiding dead air during calls, and accurately recording customer details in the CRM system are crucial aspects of the job. Self-motivation, drive, and the ability to work both independently and as part of a team are essential qualities for success in this role. Meeting call quality standards and turnaround time (TAT) requirements as defined by guidelines will be part of your performance evaluation.,