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Naturaliv Foods
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Support Executive

Support Executive

Naturaliv Foods

1 - 3 years

|

2 - 3 Lacs

Posted:6 days ago| Platform:

Apply

Skills Required

customer support crm systems b2c product support telecommunication support management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Manage and oversee customer support operations across all channels (calls, WhatsApp, email, social media, chatbots).
Implement and optimize support tools and technology used in the D2C industry (CRM, ticketing, automation).
Handle escalations and ensure speedy resolution with empathy and accuracy.
Track and analyze support performance metrics (TAT, CSAT, NPS).
Coordinate with operations, delivery, and product teams for issue resolution.
Build and maintain SOPs for support workflows.
Train and guide support team or outsourced teams as we scale.

Educational Qualification:

Bachelors degree in BBA, B.Com, Food Technology or any related field.

Experience:

13 years of experience in D2C / E-commerce customer support.

Skills & Competencies:

Strong working knowledge of tools like Freshdesk, Zendesk, Zoho Desk, or similar.
Ability to set up processes, automate tasks, and integrate customer data systems.
Excellent communication skills in English and Hindi/Marathi.
Problem-solving mindset with customer empathy at the core.
Self-driven, organized, and adaptable to startup speed.

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Naturaliv Foods

Food & Beverage

Wellness City

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