Role & Responsibilities: Maintain and update financial records with accuracy and in compliance with company policies. Record daily transactions including sales, purchases, receipts, and payments. Coordinate with vendors for invoice submission, verification, and payment follow-ups. Support reconciliation of vendor accounts and assist in resolving discrepancies. Assist with GST, TDS, and other tax-related entries and filings. Ensure proper documentation of all tax-related records. Manage basic administrative tasks linked to finance and daily operations. Prepare and share reports as required by the finance lead. Preferred candidate profile: B.Com or an equivalent degree in Accounting, Finance, or Commerce. 0-2 years of experience in accounts or any related field is preferred. Freshers with strong fundamentals and a structured approach are also welcome to apply. Skills Required: Basic working knowledge of Tally, Zoho Books, or other accounting software. Familiarity with GST, TDS, and general tax regulations. Proficient in MS Excel or Google Sheets. Strong communication and coordination skills. Attention to detail, reliability, and ability to work independently. Good organizational and record-keeping abilities.
Key Responsibilities: Manage and oversee customer support operations across all channels (calls, WhatsApp, email, social media, chatbots). Implement and optimize support tools and technology used in the D2C industry (CRM, ticketing, automation). Handle escalations and ensure speedy resolution with empathy and accuracy. Track and analyze support performance metrics (TAT, CSAT, NPS). Coordinate with operations, delivery, and product teams for issue resolution. Build and maintain SOPs for support workflows. Train and guide support team or outsourced teams as we scale. Educational Qualification: Bachelors degree in BBA, B.Com, Food Technology or any related field. Experience: 13 years of experience in D2C / E-commerce customer support. Skills & Competencies: Strong working knowledge of tools like Freshdesk, Zendesk, Zoho Desk, or similar. Ability to set up processes, automate tasks, and integrate customer data systems. Excellent communication skills in English and Hindi/Marathi. Problem-solving mindset with customer empathy at the core. Self-driven, organized, and adaptable to startup speed.
Job Summary: We are seeking a Customer Success Executive who is passionate about delighting customers instead of selling to them. This role is about building trust, guiding customers, and ensuring they enjoy a smooth, joyful, and memorable journey with THW. Unlike traditional sales roles, you will not be expected to cold-call or push-sell. Instead, you will: Act as a bridge between THW and our customers, ensuring their queries, feedback, and concerns are resolved with empathy. Guide new customers in understanding our products, values, and unique benefits. Ensure repeat orders and loyalty by delivering consistent 10x customer experience. Work closely with marketing, operations, and product teams to share customer insights and help design campaigns that attract, educate, and retain customers. Key Responsibilities: Manage customer queries and support requests through multiple channels (calls, WhatsApp, email, chat) Onboard new customers with a warm, personalized experience, ensuring they feel confident in their choice. Monitor customer satisfaction and proactively address issues to avoid churn. Build long-term customer relationships by listening, understanding, and guiding them. Collaborate with marketing to create engaging communication that educates rather than sells. Track key customer success metrics (satisfaction score, repeat orders, referrals, churn rate. Identify upsell opportunities organically only when they genuinely add value for the customer. Requirements: 1-3 years of experience in Customer Success / Relationship Management (preferably in D2C, FMCG, or e-commerce). Strong communication skills in English, Hindi, and/or Marathi. Empathy-driven mindset with genuine care for customer well-being. Experience in customer-centric platforms like Amazon, Myntra, or similar will be highly valued. Comfort with Zoho One tools (CRM, Desk, Projects, etc.) is highly preferred. Ability to multitask, remain calm under pressure, and resolve problems with patience. Candidates residing in or near Viman Nagar, Pune preferred for better coordination. What We Offer: A chance to be part of a purpose-driven brand making a real impact. ESOPs for deserving candidates, offering long-term wealth creation along with competitive salary. Growth-oriented culture where ownership and ideas are valued. Regular training and exposure to customer success best practices from leading D2C brands. Salary + performance-linked incentives (linked to customer satisfaction, not sales pressure). The joy and fulfillment of being part of a mission that truly matters healthier lives, empowered farmers, and a greener planet. To apply, send your resume to talent@thwindia.com, or visit our site www.thwindia.com
Job Summary: This role is ideal for someone with proven experience in PMS, HR systems, employee engagement, and policy implementation, preferably in a D2C or high-growth startup environment. You will partner with department heads, ensure accountability through systems, drive engagement, and strengthen second-line leadership across teams. Key Responsibilities: Implement and manage Performance Management Systems (PMS) aligned with Zoho People & Projects. Design and enforce HR policies that strengthen discipline, accountability, and fairness. Develop second-line leadership across departments for business continuity and reduced risk. Partner with HODs to ensure smooth role transitions and effective succession planning. Design and implement engagement initiatives: feedback channels, recognition programs, wellness, and team-building activities. Foster a culture of ownership, discipline, and collaboration aligned with THW values. Create structured onboarding programs for new hires. Design training calendars and skill workshops to upskill employees and prepare future leaders. While not directly handling end-to-end hiring, oversee recruitment efforts by coordinating with HR recruiters and external agencies. Ensure talent alignment with THWs mission and culture. Ensure smooth adoption of Zoho HR tools across teams. Track people-related metrics (performance, engagement, attrition, training outcomes) for decision-making. Requirements: 3-5 years of HR experience (preferably in D2C / FMCG / e-commerce startups). Proven expertise in PMS, employee engagement, and HR policy implementation. Strong understanding of succession planning & leadership development. Experience in Zoho HR tools (People, Projects preferred). Excellent communication and relationship-building skills. Ability to thrive in a fast-paced, dynamic startup environment. Based in Pune (Viman Nagar preferred).
Summary Were looking for an enthusiastic and sincere Production Executive to assist in the day-to-day operations at our dairy processing plant in Ahmednagar. This is an excellent opportunity for fresh graduates who want to learn how modern dairy operations work from milk collection to final packaging. Key Responsibilities Support daily milk processing activities like chilling, pasteurization, and packaging. Learn and follow plant hygiene and food safety practices. Assist in monitoring machine operations and maintaining basic records. Help in daily production planning and material managemen t. Coordinate with quality and maintenance teams for smooth workflow. Learn to manage manpower and shift operations under senior supervision. Maintain cleanliness, discipline, and timely reporting within the production area. Requirements Diploma / B.Sc. / B.Tech in Dairy Technology / Food Technology / Science stream. Passion for working in the dairy and food industry. Quick learner with attention to detail and discipline . Willing to work in shifts as per plant schedule. Candidates from Ahmednagar / Ahilyanagar district preferred. What We Offer Hands-on learning of complete dairy production systems. Opportunity to grow into a Production In-Charge role based on performance. Supportive and value-driven startup environment. Competitive salary with accommodation support (if required). To apply, send your resume to talent@thwindia.com with ' Application: Production Executive ' as the subject.