Job
Description
Location : Gurugram (On-site) We are seeking a skilled and motivated Desktop Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of desktop systems / AV Setup and related technologies. Responsibilities Provide first-line support for desktop systems, including hardware, software, and peripheral devices. Maintain accurate records of support requests and resolutions using our ticketing system. Participate in IT projects and initiatives as required. Assist in the setup and configuration of new hardware , Audio- Video Devices and software applications. Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity. Collaborate with other IT team members to address complex technical issues and implement solutions. Your profile As a Desktop Support Engineer you are responsible for providing technical support and assistance to users in an fast paced organization, ensuring the efficient operation of desktop systems and related technologies. They are skilled in troubleshooting hardware and software issues, configuring systems, and maintaining IT equipment. Strong understanding of Windows and macOS operating systems, common software applications, and hardware components. Ability to diagnose and resolve technical issues quickly and effectively. Excellent verbal and written communication skills to interact with users and explain technical concepts clearly. Strong focus on providing a positive user experience and maintaining high levels of customer satisfaction. Ability to manage multiple tasks and priorities, keeping accurate records of support requests and resolutions. Work effectively with other IT team members to address complex issues and implement solutions. Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Proven experience in a desktop support role or similar IT support position. Strong knowledge of Windows and macOS operating systems. Familiarity with network protocols and troubleshooting techniques Strong communication skills and the ability to work effectively with diverse teams. We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don t just offer a job - we offer an opportunity to invest in your future!
