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SAP Fioneer
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Support Engineer

Support Engineer

SAP Fioneer

2 - 6 years

4 - 8 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Root cause analysis Ticketing Manager Quality Assurance SAP Wellness Medical insurance Troubleshooting Stakeholder management Financial services Product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

YOUR ROLE

As a support engineer you are working closely with customers on issue and problem resolution, issue de-escalation guidance and ticket management and metrics review. This includes root cause analysis, defining proactive measures for avoiding issue recurrence, managing known error databases and quality assurance for identifying error patterns.

You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit.

YOUR RESPONSIBILITIES

Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different division of SAP Fioneer

Working closely with customers in issue and problem resolution, root cause analysis and troubleshooting

Supporting customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience.

Working with customer on overall ticket management & metrics including dashboards, reports, presentations, and any supporting documentation

Provide customer guidance and training.

Ensure customer satisfaction and support service continuous improvements.

YOUR PROFILE

Strong problem solving and critical situation handling skills.

Experience in the financial services environment, ideally with SAP solutions is a plus.

knowledge in application or technical components

Good communication skills in English

Previous experience in support organizations and ticket management

Experience with customer and stakeholder management

Skills

Problem Solving-Ability to define & assess a problem, determine the cause, identifying, prioritizing, and selecting alternatives/ action plans for a solution and driving the resolution.

Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders.

Industry Knowledge- Expertise knowledge in financial services applications, preferable SAP.

Team player- Ability to build strong relationship with follow team members.

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Cloud Computing, Financial Services

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Support Engineer