Support Engineer - SailPoint (L2)

Job Description

Job Type: Full Time Work Type: Onsite Job Description: Understand support procedures and methodologies. Monitor system health, identify issues, and perform troubleshooting on identified issues. Should be able to communicate with the customer and handle the customers stakeholders. Should be aware of the complete Incident Management process. Perform troubleshooting for SailPoint IIQ issues. Execute minor system upgrades and patches related to the product. Collaborate with other Team member (Implementation team member) for complex problem resolution. Monitor and maintain SailPoint IIQ system health and performance. Provide technical support for user issues and queries. Write and optimise SQL queries for reporting and troubleshooting. Utilize REST APIs to integrate and enhance IAM solutions. Maintain documentation of system configurations and changes. Participate in customer calls and provide the fix. Ensure compliance with security policies and procedures. Understanding of basic Java and BeanShell code. Conduct routine audit support for security assessments. Required Skills SailPoint IdentityIQ Support Experience. Strong communication, presentation and collaboration skills. Direct Customer handling experience is preferred. Problem-Solving Attitude Strong L2 Level Knowledge with some exposure to coding SailPoint IdentityIQ Strong knowledge of Support Processes and Procedures Qualification: Bachelor's degree in Computer Science/Information Technology, or a related field. 2-4 years relevant experience in IAM support (SailPoint). MSP (Managed Services Provider) or Support experience supporting multiple customers infrastructure. Product certification (preferred).