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Support Engineer - HashiCorp

Support Engineer - HashiCorp

IBM

1 - 4 years

2 - 5 Lacs

noida

Posted:2 hours ago| Platform:

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Skills Required

kubernetes docker linux customer management aws networking openssh ssl sql plsql active directory gcp ldap debugging shell scripting dhcp python engineering support dns microsoft azure oidc cloud native troubleshooting network troubleshooting unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role and responsibilities
IBM is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on IBMs fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Enterprise teams.Reporting to the Senior Manager, Support Engineering, the Support Engineer - Vault will troubleshoot complex issues related to Vault and Vault Enterprise and independently work to find viable solutions. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise

Strong customer management skills and enterprise-level support experience.

Proficient in working within Linux-based environments.

Experience with Cloud providers (AWS, Azure, GCP) & cloud native landscapes

Experience in basic network troubleshooting and commands.

Strong understanding of Docker and Kubernetes.

Good understanding of SSL/TLS and OpenSSH
Preferred technical and professional experience

Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus.

Administrator level certification in Azure , Aws , GCP or Kubernetes would be a plus.

Security inclined with an interest in identity, access & secrets management.

Experience in authentication protocols such as OIDC , LDAP

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Support Engineer - HashiCorp