Sr Linux Systems Administrator

What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Contribute to Configuration Management and Infrastructure as Code for global private cloud (puppet).
• Develop tools in Ansible, Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
• Drive enhancements and bugfixes for large scale automation projects such as patching and provisioning.
• Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
• Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues in the global ServiceNow infrastructure.
• Troubleshoot database backup and restore failures as well as perform database migrations.
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.

To be successful in this role you have:

• A strong background in Linux Systems Administration (CentOS/Redhat) and engineering, understanding of the components of cloud infrastructure including hardware platforms, OS, applications, databases (MariaDB), networks, web, and application servers (Apache/Tomcat).
• Prior experience in Site Reliability Engineering/DevOps/System Administration and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.
• Solid experience with Linux (RedHat and/or CentOS)
• Working-level knowledge of one: Python, bash, JavaScript
• ServiceNow development experience is desirable.
• Strong experience with service troubleshooting in a production environment covering web front-end/application, Systems, Databases and Networks.
• Previous direct exposure to administrating fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.
• Familiarity with administrating MySQL, Oracle, MariaDB or similar technologies; proficiency preferred.
• Familiarity with Networking Technologies such as routing, switching and load balancing (VPN exposure is a huge plus)
• Experience with systems and network performance and availability monitoring and analysis as well as configuration management platforms (Nagios/Icinga, Puppet, Ansible, Splunk) is desirable.
• Understanding of ITIL v3 framework and how it applies to incidents, problems and changes.
• Good communication skills and work well in a collaborative team environment.