5 Openssh Jobs

Main Responsibilities Develop applications within CI/CD pipelines to automate the building and deployment of complex software solutions Develop complex, mission-critical automated solutions to support the Managed Hosting and Managed Networks Services Perform event resolution automation, including correlating and categorizing alarms, running remediation or information gathering scripts, creating tickets, and capturing various metrics for reporting Writing reusable, testable, and efficient code, designing and implementing low-latency, high-availability, and performant applications, and integrating user-facing elements developed by light front-end developers with a heavy focus on backend logic Implement security and data protection across all code bases while integrating with appropriate/performant data storage solutions Work with IT and operations staff to determine automation opportunities and integration points within IT systems, including ticketing, billing, event management, change management, and orchestration Analyze and negotiate with engineers and management to implement new application features for our products and translate requirements into actionable requirements Update wikis, spreadsheets, tickets, user-focused documentation, code documentation, etc- Perform peer review of code and update and maintain application platforms Participate in all aspects of sprint planning to determine and execute development activities This includes sprint planning, story pointing, sprint story assignments, story refinement, daily scrums, and sprint retrospectives Participate in emergency calls, reacting to and resolving outages affecting production automation activities where required Primary Skills Linux, Python, JavaScript, PowerShell, BASH or equivalent, OpenSSH, YAML, TypeScript, Postgres DB, Reddis, Temporal, ServiceNow Flow-Designer Designing full-stack web applications and integrations (Open API, REST, SOAP, RPC, web sockets, HTTPS, Kafka, RabbitMQ, and Temporal ) Proven experience standardizing DevOps pipelines (Junit, Postman, Jenkins, SonarQube, GitHub, Swagger/Hub, CoPilot, ELK) Containerized solutions (eg Docker Swarm/K8, OpenShift) Proven experience designing and driving the subsequent delivery of infrastructure and processes that drive and house enterprise-scale DevOps delivery A proven track record of taking manual activities and streamlining their implementation via automated techniques in a large-scale operational environment, executed in alignment with established Incident and Change Management processes examples are mandatory Documentation skills for all audiences (Design Documents, Logic Flows, Data Modeling, Project Plans, Support Documents Accomplished at building strong interpersonal relationships and positive customer experience Desirable Skills TCP/IP, Network Routing Protocols CiscoIOS, JunOS, Fortinet are a plus Windows Server OS, Linux OS Postgres 14, Mongo 4, OpenShift 4, Vuejs 3, Reactjs 16, Python 3 9 Perl 5, vSphere 7, Ansible/AWX, Temporal Cloud experience a plus (Microsoft Azure, Amazon AWS) ITSM platforms such as ServiceNow/San Diego and Toyko TDD/ BDD, Agile Scrum, LEAN "We are an equal opportunity employer committed to fair and ethical hiring practices We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately" Show more Show less

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Overview: The Senior Technical Support Engineer - Security Applications will work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions. This role is crucial in delivering a friendly and professional customer experience across all stages of the customer service life cycle within Qualys. The position involves providing support via phone, email, and WebEx for multiple Qualys product modules offered over a SaaS (Software as a Service) platform (Qualys Solutions). We are seeking passionate, self-motivated individuals who can think outside the box to solve complex technical problems. Key Responsibilities: Act as the primary technical contact for customers, ensuring timely resolution of technical issues. Provide in-depth troubleshooting and technical support for security applications and network environments. Collaborate with Development, QA, and Operations teams to diagnose and resolve product issues. Engage in customer relationship building to enhance satisfaction and retention. Document troubleshooting steps, resolutions, and best practices in the knowledge base. Work in a rotational shift schedule to provide 24/7 support coverage. Qualifications & Skills: Required: 1-2 years of experience in a technical support role. Strong knowledge of Networking, IT Security, SSL/TLS, OpenSSH, and Windows/Linux troubleshooting. Hands-on experience with Vulnerability Management and Web Application Security/Firewall applications. In-depth understanding of TCP/IP protocols and LAN/WAN infrastructures. Familiarity with common OS services like IIS, BIND, Apache, AD, WINS, Samba, SSH. Strong knowledge of firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Excellent troubleshooting and analytical skills. Outstanding verbal and written communication skills. Bachelor's degree in Computer Science or equivalent experience. Preferred: Experience with packet capture review and diagnosis. Prior API support and knowledge of Regex. Familiarity with scripting languages such as Bash, Python, PowerShell. Understanding of major web servers (IIS, Apache, WebSphere, Tomcat, WebLogic) and enterprise platforms (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). Knowledge of Oracle and Microsoft SQL. Certifications like CCNA, MCSE, CISSP, CompTIA Security+, CEH are highly desirable. Experience with Salesforce, Jira, and other customer support and development tools. Willingness to work rotational shifts / US work hours. Show more Show less

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Overview: The Technical Support Engineer - Security Applications will work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions. This role is crucial in delivering a friendly and professional customer experience across all stages of the customer service life cycle within Qualys. The position involves providing support via phone, email, and WebEx for multiple Qualys product modules offered over a SaaS (Software as a Service) platform (Qualys Solutions). We are seeking passionate, self-motivated individuals who can think outside the box to solve complex technical problems. Key Responsibilities: Act as the primary technical contact for customers, ensuring timely resolution of technical issues. Provide in-depth troubleshooting and technical support for security applications and network environments. Collaborate with Development, QA, and Operations teams to diagnose and resolve product issues. Engage in customer relationship building to enhance satisfaction and retention. Document troubleshooting steps, resolutions, and best practices in the knowledge base. Work in a rotational shift schedule to provide 24/7 support coverage. Qualifications & Skills: Required: 1-2 years of experience in a technical support role. Strong knowledge of Networking, IT Security, SSL/TLS, OpenSSH, and Windows/Linux troubleshooting. Hands-on experience with Vulnerability Management and Web Application Security/Firewall applications. In-depth understanding of TCP/IP protocols and LAN/WAN infrastructures. Familiarity with common OS services like IIS, BIND, Apache, AD, WINS, Samba, SSH. Strong knowledge of firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Excellent troubleshooting and analytical skills. Outstanding verbal and written communication skills. Bachelor's degree in Computer Science or equivalent experience. Preferred: Experience with packet capture review and diagnosis. Prior API support and knowledge of Regex. Familiarity with scripting languages such as Bash, Python, PowerShell. Understanding of major web servers (IIS, Apache, WebSphere, Tomcat, WebLogic) and enterprise platforms (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). Knowledge of Oracle and Microsoft SQL. Certifications like CCNA, MCSE, CISSP, CompTIA Security+, CEH are highly desirable. Experience with Salesforce, Jira, and other customer support and development tools. Willingness to work rotational shifts / US work hours. Show more Show less

Sr. Support Engineer II (Vault) About The Role HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. Reporting to the Senior Manager, Support Engineering, the Senior Support Engineer - Vault Backline will be a key member of the Support Engineering organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Vault and Vault Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly meetings with engineering. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. You MUST be located in the NCR region, and be able to come into the BPTP Capital City, Noida office minimum 2 days per week. In This Role You Can Expect To Reproduce and debug customer issues by using or building test environments and tools. This is what you do the majority of your time in this role Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases Document and record all activity and communication with customers in accordance to both internal and external security standards Attend weekly/bi-weekly product engineering meetings to discuss issues pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation for Secure Backline Tickets/Escalations/On-call Support for Sev1/Sev0s : The Backline team is not necessarily an escalation team but will help out with technical escalations as needed instead of handling all commercial escalations like most of the traditional escalation teams. Backline needs to help out with any complex tickets where the troubleshooting methods are exhausted OR Core TSEs needs a second set of eyes to work on complex issues Mentoring: All new hires will be initially onboarded by the Backline team and involve a team member from the Core team based on the new hire’s requirements. Weekly 1-1s will be scheduled with the new hire and will focus on making them comfortable, familiar with the workflows/processes, and providing technical assistance as needed. Milestones will be reviewed and guidance will be provided to help overcome any roadblocks in meeting them Training/Release readiness: Work on delivering one training per month as a team goal and also work with the team on “Bring Your Questions” sessions and drive them effectively. Also, assist on release readiness planning and deliverables. Knowledge Sharing: Work on SOP/Troubleshooting guides/Restoration procedures that would help reduce MTTR. Tooling: Reproductions/Adoption of Tool/Scripts needs to be built by Backline or work with the QTI team on it. Interface with Engineering: Able to represent Vault team with engineering on escalations, bug triage and development sync meetings etc. Process improvement: Improve processes for Vault team to reduce MTTR and also to enable team with reduction in blockers for efficiency. Communication: Able to deliver global communication on Known issue alerts and work closely with other regions on initiatives. Continuous self technical improvement that will enhance competency levels that also include certifications. 30 Days Provision and bootstrap a Vault cluster without assistance. Holistic understanding of Vault/Vault Enterprise and the interaction with other products within the Hashicorp Product Suite. Begin preparation for the Vault Certification Exam. Complete the Vault Certification Exam 60 Days Ride along on 1-2 live customer debugging calls Effectively triage and respond to all severity inquiries independently. Contribute to Support 1 Knowledge Base articles. Complete 10 Support Tickets with the guidance of more senior team members. Effectively triage customer support tickets and understand the difficulty of tickets being submitted. Begin working on Sev 2 tickets towards the end of the first 60 days. 90 Days Respond to Sev 1/production down issues with minimal assistance. Independently find points of error and identify root cause by examining log files. Create ongoing KB articles that will benefit all customers, 1 article per month. Meet performance goals set by management for ticket closure per month, SLA, and CSAT. Start preparing for Vault Professional Certification and try to acquire it within the probation period. You may be a good fit for our team if you have: 9+ years of DevOps Engineering, Software Engineering, or System Administration experience. 5+ years of experience in product support engineering. Strong customer management skills and enterprise-level support experience. Experience with scripting tools of choice to help automate the reproduction environments (E.g. Bash or Terraform) Ability to read complex code for troubleshooting and familiarity with Github. Experience with REST APIs and command line tools. (E.g. Postman, Shell etc.) Experience in troubleshooting and resolving urgent, high-visibility technical problems in alignment with internal processes. Proficient in working within Linux-based environments. Experience in authentication protocols such as OIDC , LDAP , AD and Kerberos etc. Experience with Cloud providers (AWS, Azure, GCP) & cloud native landscapes Basic understanding of RDB & no-SQL type databases Security inclined with an interest in identity, access & secrets management. Experience in basic network troubleshooting and commands. Strong understanding of Docker and Kubernetes. Good understanding of SSL/TLS and OpenSSH. Good understanding of Linux environment and commands for effective troubleshooting and log analysis. Experience with Vault Enterprise is a huge plus. Experience with GoLang is preferred. Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus. Administrator level certification in Azure , Aws , GCP or Kubernetes would be a plus. Well organized, zeal to learn, excellent work ethic, attention to detail, self driven and motivated with the ability to deliver technical sessions whenever there is a need. Strong written and verbal communication skills. (Technical writing experience is a plus). Bachelor’s degree in Computer Science 'or' IT, Technical Writing, or equivalent professional experience. HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. “HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement .” Show more Show less

Minimum of a Bachelor degree in Engineering or equivalent Computer Science degree. Very Strong coding and Debugging skills. In-depth experience in developing switching applications on multi-core, multi-threaded platforms. Extensive hands-on experience in designing and developing software related to Security. Prior experience in application layer security projects is a huge plus. Networking protocols like OpenSSH, TELNET, OpenSSL/TLS, PKI, OCSP, AAA, RADIUS, TACACS+, LDAP, SCTP/TCP/IP. Prior experience in Common Criteria, FIPS, NIST is a plus. Prior experience in openSSH bring up is a huge plus. SCM tools like Git Required Soft Skills: Ability to understand the big picture and deployment scenarios for a product. Ability to quickly and accurately respond to requests from customers and partners. Pro-actively contribute to make the team successful. Excellent skills in verbal and written communication.