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Support Engineer

2 - 4 years

4 - 6 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

C# Java python version control Problem management Prometheus Grafana Ccripting Ansible CI/CD Splunk Azure DevOps Kubernetes

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support Engineer Responsibilities: You will be responsible for level 1/2 support in German Language, Incident management: incident resolution and escalation Problem management: problem creation and closure Knowledge management: creation and update of knowledge articles for different user groups (IT, end-user, 1st Level etc.) Monitoring and event management: creating and maintaining alerts for the supported services and products Skills Any Programming Language (python ,C#, Java ) German speaking needed Rich knowledge as user of a ticketing system, preferred Service Now IT knowledge as user of IT-systems, e. g. MES High problem solving skills High analytic skills Nice to have: Experiences in software testing Monitoring know how (Grafana, Splunk, Prometheus) DevOps know how (Ccripting, CI/CD, Ansible, Kubernetes, version control, Azure DevOps) Software testing Education and Experience: A bachelors degree in technical field 2+ years of experience in Level1/2 support or Software development German speaking (Mandatory)

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www.edag.com

IT Services and IT Consulting

Wiesbaden Hessen

5001-10000 Employees

7 Jobs

    Key People

  • Jörg Ohlsen

    CEO

  • Sebastian Goller

    CTO

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