Support Engineer

Role & responsibilities

• Attend all the customer support calls from customers & in a timely response to them to resolve the issues
• Provide training to customers.
• Cross-selling for Annual Maintenance (AMC) & components to existing customers
• Interact with current key customers to understand product performance & provide observations, and suggestions to the team.
• Gather product requirements & submit them to software development.
• Travel at client site for deployment & support whenever required.
• Identify product gaps independently and document the same

Preferred candidate profile

• Flexible with managing time for calls and interactions with reporting managers and timely submission of deliverables.
• Proficiency in hardware electronics understanding, MS Excel, Word, and PowerPoint 2010,
• Self-motivated, and able to balance responsibilities on multiple tasks.
• The candidate should have an eye for detail, identify gaps, and give feedback
• Driven individuals who possess the ability to learn new skills and be patient while learning.
• Willingness and ability to work in a fast-changing environment and adapt to challenges in day-to-day work life.