Support Engineer AI Automation (Homeowners Insurance)

As a Support Engineer in our AI Enablement team at InfoPark, Cochin, you will be responsible for bridging the gap between AI technology and customer support operations in the homeowners insurance domain. Your role will involve training and deploying AI models to automate support tasks, optimizing intelligent tools for underwriting and claims workflows, and enhancing customer and agent interactions across digital channels while also supporting existing manual tasks. Your key responsibilities will include preparing, labeling, and validating underwriting and claims support data for AI model training, collaborating with AI engineers to automate routine tasks, monitoring AI performance in production, and providing feedback for continuous improvement. You will also act as a liaison between the AI development team and customer support teams, onboard support staff on AI-driven tools, and ensure system maintenance and troubleshooting to support the stability of AI tools across platforms. To be successful in this role, you should have at least 2 years of experience in technical support, customer support, or insurance operations, preferably in homeowners insurance. Additionally, you should possess a basic understanding of AI/ML concepts, particularly Natural Language Processing (NLP), and have experience with support platforms like Zendesk, HubSpot, or Salesforce. Strong analytical, troubleshooting skills, and excellent interpersonal and communication skills are also essential. Preferred qualifications include experience in labeling or training datasets for AI/chatbot models, exposure to tools like chatGPT, Gemini, Copilot, knowledge of data privacy practices, compliance standards in the insurance sector, and basic proficiency in Python or SQL for data handling. Join us to play a central role in transforming the insurance industry with AI, collaborate with global teams, work in a modern, innovation-driven environment at InfoPark, Cochin, and enjoy a flexible, inclusive work culture with growth opportunities in AI and insurance technology. This full-time position in Kochi requires a minimum of 2 years of relevant experience, and you should be ready to relocate to Kochi and work from the office immediately. You will report to the Director of AI Operations / Support Automation Lead. Qualifications: Any Graduates, preferably in finance or IT field.,