Chat Agent (Billing and Tech Support) UnifyCX

0.0 years

0 Lacs

india

On-site

Job Specification: Chat Agent (billing and technical support) [CHAT AND TICKET] About Us unifyCX ( www.unifycx.com ) is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that crea...

Posted 3 weeks ago

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Team Lead Support Identixweb Limited

3.0 - 5.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Job Description We are looking for an experienced and proactive Support Manager to lead our customer support operations. You will be responsible for managing a team of support executives, ensuring high levels of customer satisfaction, improving support processes, and driving team performance. The ideal candidate is analytical, people-oriented, and focused on delivering a world-class support experience. Roles & Responsibilities for Inside Partner Team Leader Team Management & Leadership Lead, mentor, and motivate a team of customer support executives Monitor team performance and provide regular feedback and coaching Manage shift scheduling, workload distribution, and ensure adequate staffing ...

Posted 1 month ago

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Support Engineer AI Automation (Homeowners Insurance) inerG

2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

As a Support Engineer in our AI Enablement team at InfoPark, Cochin, you will be responsible for bridging the gap between AI technology and customer support operations in the homeowners insurance domain. Your role will involve training and deploying AI models to automate support tasks, optimizing intelligent tools for underwriting and claims workflows, and enhancing customer and agent interactions across digital channels while also supporting existing manual tasks. Your key responsibilities will include preparing, labeling, and validating underwriting and claims support data for AI model training, collaborating with AI engineers to automate routine tasks, monitoring AI performance in product...

Posted 3 months ago

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