9 Support Platforms Jobs

Company Description Outerworld is a homegrown Indian luxury menswear brand known for its refined yet bold design philosophy. Built on the principles of elegance, confidence, and individuality, Outerworld blends premium craftsmanship with modern aesthetics to create menswear that stands out at every occasion. From sharply tailored blazers to intricately detailed shirts, every piece reflects a perfect balance of Indian artistry and global style. With a commitment to accessible luxury, superior fit, and distinctive design, Outerworld empowers the modern man to make a lasting impression. Role Description: Customer Service Representative (On-site, Bengaluru) We are looking for a dedicated and cus...

As a Support Engineer at InfoPark, Cochin, you will play a crucial role in leveraging AI technology to enhance customer support operations in the homeowners insurance domain. Your responsibilities will involve AI model training, workflow automation, performance monitoring, cross-functional collaboration, training and enablement, system maintenance, troubleshooting, and documentation standards. Key Responsibilities: - AI Model Training & Data Curation: Prepare, label, and validate underwriting and claims support data for training AI models. - Support Workflow Automation: Collaborate with AI engineers to automate routine tasks such as document verification, claims intake, and chat-based intera...

Role Overview: As a Support Engineer at InfoPark, Cochin, you will play a crucial role in the AI Enablement team, focusing on the homeowners insurance domain. Your responsibilities will involve training and deploying AI models to automate support tasks, optimizing intelligent tools for underwriting and claims workflows, and enhancing customer and agent interactions across digital channels. Key Responsibilities: - AI Model Training & Data Curation: Prepare, label, and validate underwriting and claims support data for training AI models, facilitating tasks related to underwriting and claims workflows. - Support Workflow Automation: Collaborate with AI engineers to automate routine tasks such a...

Job Specification: Ticket Agent (billing and technical support) with unifyCX, A US Based MNC. Job Location: Mangalore (on- site role) About Us : unifyCX ( www.unifycx.com) is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers sc...

About Tide At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money. Tide Facts Tide is available for UK, Indian, German and French SMEs Over 1.6 mil...

Role Overview: As a Director - Customer Support at Logile, you will play a crucial role in overseeing the global support team to deliver exceptional customer service and drive continuous improvement through technology, particularly AI. You will be responsible for shaping support processes and ensuring high availability and quality of service for retail clients operating in dynamic, fast-paced environments. Your leadership will be key in mentoring and developing team members to achieve operational excellence. Key Responsibilities: - Lead and manage a global customer support team across multiple time zones, ensuring 24/7 operation. - Develop and enforce best-in-class support practices and scal...

Job Specification: Chat Agent (billing and technical support) [CHAT AND TICKET] About Us unifyCX ( www.unifycx.com ) is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that crea...

Job Description We are looking for an experienced and proactive Support Manager to lead our customer support operations. You will be responsible for managing a team of support executives, ensuring high levels of customer satisfaction, improving support processes, and driving team performance. The ideal candidate is analytical, people-oriented, and focused on delivering a world-class support experience. Roles & Responsibilities for Inside Partner Team Leader Team Management & Leadership Lead, mentor, and motivate a team of customer support executives Monitor team performance and provide regular feedback and coaching Manage shift scheduling, workload distribution, and ensure adequate staffing ...

As a Support Engineer in our AI Enablement team at InfoPark, Cochin, you will be responsible for bridging the gap between AI technology and customer support operations in the homeowners insurance domain. Your role will involve training and deploying AI models to automate support tasks, optimizing intelligent tools for underwriting and claims workflows, and enhancing customer and agent interactions across digital channels while also supporting existing manual tasks. Your key responsibilities will include preparing, labeling, and validating underwriting and claims support data for AI model training, collaborating with AI engineers to automate routine tasks, monitoring AI performance in product...