Support Coordinator

JOB DESCRIPTION:

We are looking for a passionate and experienced/Fresher to join us as a Customer Support Executive.

Key Responsibilities:

 Provide prompt and professional customer support to students and Ph.D. scholars via phone, email, and chat.

 Assist students in understanding project requirements, research methodologies, and available resources.

 Guide students through the process of selecting topics, preparing documentation, and implementing projects.

 Collaborate with technical and academic teams to resolve student queries effectively.

 Maintain detailed records of student interactions and follow up to ensure satisfaction.

 Address technical issues related to project software, tools, or research platforms.

 Provide clear and concise explanations for academic and project-related queries.

 Manage escalations and ensure timely resolution of critical issues.

 Stay updated on academic trends, research methodologies, and industry developments.

Qualifications and Skills:

 Bachelor's/Master’s degree in any discipline (preferably in Engineering, Computer Science, or Management).

 1-3 years of experience in customer support, preferably in the education or EdTech sector.

 Strong verbal and written communication skills in English (additional languages are a plus).

 Ability to explain complex concepts in an easy-to-understand manner.

 Familiarity with academic research, project documentation, and referencing styles.

 Basic technical knowledge of programming languages, software tools, and research methodologies is a plus.

 Patience, empathy, and a customer-centric approach to problem-solving.

 Strong organizational and multitasking skills.

How to Apply:

Interested candidates can forward your resumes to sasikumar.hr@ytmsindia.org or contact at 8328469437. Please include "Job Role" in the subject line.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person