Support Analyst, IT Operations

2 - 6 years

2 - 6 Lacs

Posted:2 months ago| Platform: Foundit logo

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Skills Required

Windows/Mac OS support Cisco/Meraki firewall

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

  • Manage and resolve incidents/service requests within SLA, maintaining service quality
  • Track and optimize IT asset lifecycle and procurement activities
  • Maintain updated knowledge base and self-help articles for internal users
  • Support audio-video, conferencing tools, and endpoint systems across the organization

Role Responsibilities:

  • Monitor recurring issues, identify service gaps, and escalate trends for proactive action
  • Coordinate with vendors for quotes, invoicing, and timely delivery of IT equipment/licenses
  • Administer Microsoft 365 suite tools and ensure seamless end-user experience
  • Collaborate with IT teams to improve operations, infrastructure reliability, and user satisfaction

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