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Support AAI - Incident professionals

Support AAI - Incident professionals

Devrev

3 - 8 years

3 - 5 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

computer science networking customer support sdk jira analytics sql android crm python

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for ambitious and authentic Support Engineers who are excited to bring fresh ideas from all areas to their work, including artificial intelligence, natural language processing, UI design, mobile, information retrieval, distributed computing, large-scale system design, networking and data storage, security, and more. As a Support Engineer at DevRev, you will have the opportunity to build things that truly matter and to work with a thriving global team.

Minimum qualifications:

Bachelors in Computer Science or related technical field/equivalent practical experience
Solid experience with Swift (iOS) and/or Java/Kotlin (Android)
Strong understanding of the mobile app lifecycle and performance debugging
Familiarity with hybrid mobile frameworks such as React Native, Cordova, or Flutter
Knowledge of API ecosystems, including hands-on experience with Postman, API specs, and payload validation
Experience with Datadog, native logging tools, and debugging across distributed systems
Guide and support customers in integrating DevRev s SDKs into their iOS and Android applications
Troubleshoot and resolve complex mobile SDK issues across native and hybrid platforms (Android, iOS, React Native, Cordova, Flutter)
Investigate and debug problems using logs, analytics, and debugging or monitoring tools like Datadog
Collaborate with engineering and product teams to escalate, document, and resolve product-level bugs
Use tools like Postman to validate APIs, inspect payloads, and assist with SDK backend interactions
Create and maintain support documentation, FAQs, and integration guides
Proactively monitor system health and provide feedback for SDK improvements

Preferred qualifications:

Bachelors degree in Computer Science or related field/equivalent practical experience
3+ years industry experience in supporting iOS and Android mobile apps released to App Store
Experience with supporting both native and hybrid iOS and Android apps
Work experience with global, cross-functional teams
Theoretical knowledge and practical experience of agile development processes
Knowledge of Typescript, Python,SQL,GoLang for debugging, investigation, and lightweight patching

Nice-to-Have

Prior experience supporting or working on Agentic AI systems, LLMs, or AI copilots.
Familiarity with CI/CD workflows and build tools.
Exposure to customer support systems and experience collaborating with support/customer success teams.
Ability to generate actionable insights from logs and telemetry data.

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