Supervisor - Managed Services

Management Health Solutions India

2 - 3 years

6 - 9 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

supply chain automation manager quality assurance staffing healthcare customer support account management customer service analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Required Skills

Proficiency in Microsoft Office applications, with advanced knowledge of Excel
Ability to work with a little direction or guidance
Create outlines of new projects and process documentation
Determined, detail oriented, and proactive individual
Strong accountability and integrity due to sensitive nature of information
Strong customer support and management skills
Clear and effective verbal and written communication
Salesforce knowledge or a relatable CRM tool
Ability to identify and solve internal and customer problems by aiding in process upgrades
Prior account management or relatable experience
Ability to locate areas of time saving enhancements or product improvements for a given product or service
Ability to participate and provide constructive feedback in developmental meetings with customer and GHX executives
Ready to be challenged in handling expert associates and guide them to the success
Ability to analyze data reports and generate insights, provide action plan to save effort and time via scalable/short term automations.

Roles & Responsibilities

Collaborate with customers to increase understanding and utilization of the Managed Services offering.
Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
Conduct Quality assessment over the team s output and share feedback at associate level to drive quality.
Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate.
Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction.
Provide clear and actionable instructions to managed service analysts for daily tasks and project work.
Demonstrate effective time management of projects and meetings while adhering to deadlines.
Mentor team members, refine processes, and develop resource materials.
Mentor direct reports for career development and leadership skills.
Effective Management of bottom performers with an achievable action plan
Improve self and team work ethic through continuous coaching and education.
High level oversight of customer activity and account health to increase adoption of GHX s recommended practices.
Critically think to resolve technical problems and work cross-functionally when needed.
Coordinate launch schedules of assigned product offering base and raise staffing needs to management
Assist with identification and development of new system enhancements to benefit department offerings.
Independently identify and execute performance action plans to increase engagement of the customer.
Create, learn, revise, and communicate established process to all team members including internal management.
Maintain a high performing team and analyze process for areas of improvement and quality assurance.

Education & Experience:

B.Tech/ B.E Required
2-3 Years of experience in People Management

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