0 years

2 - 3 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Ensure smooth and efficient daily operations of the polyclinic.
  • Oversee reception, patient flow, appointment scheduling, and waiting time management.
  • Coordinate with doctors, nurses, pharmacy, diagnostics, and support staff.
  • Supervise and guide receptionists, technicians, housekeeping, and support teams.
  • Prepare staff duty rosters and ensure adequate coverage.
  • Train new employees on clinic protocols and service standards.
  • Conduct periodic performance reviews and provide feedback.
  • Ensure a high level of patient satisfaction and handle escalations.
  • Oversee registration, billing, documentation, and customer service processes.
  • Address complaints professionally and ensure quick resolution

Skills Required

  • Strong leadership and team-handling skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and handle stressful situations.

Additional Requirements

  • Flexibility to work in shifts if required.
  • Professional attitude, punctuality, and commitment to service quality.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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