Supervisor Data Support Operations

Role Overview: As the Supervisor of Data Support Operations at our company, you will be responsible for leading a support team to ensure the accuracy, integrity, and regulatory compliance of data processes that support various teams and roles within the Data Operations and Biorepository Support department. Your role will involve managing a team focused on data entry and coordination, optimizing workflows, and enhancing data quality through collaboration with cross-functional teams. Key Responsibilities: - Oversee data modification requests initiated via the Ticketing System. - Manage E-portal requests initiated via the Ticketing System. - Investigate and resolve data discrepancies in collaboration with project collaborators. - Review and validate supporting documentation and mapping files for data changes. - Conduct impact assessments to ensure accurate and complete data updates. - Coordinate with requestors to confirm additional sample updates when necessary. - Create and manage modification batches in BSI with traceability and audit readiness. - Ensure data updates are accurately reflected in inventory systems and communicate resolution status to stakeholders. - Prepare draft correspondence to document actions taken to correct data errors. - Prepare and analyze reports from the BSI to identify potential errors in data. Data Governance: - Train data entry personnel in proper protocol operation as needed. - Manage data entry processes and establish guidelines, training programs, and quality assurance measures. - Collaborate with Biorepository teams to align priorities and streamline workflows. - Drive process improvement initiatives focusing on automation and simplification. - Ensure compliance with Good Clinical Practices (GCP) and relevant regulatory standards. Leadership: - Lead cross-functional and organization-wide initiatives. - Provide training, support, and mentorship to team members. - Foster a collaborative and goal-oriented team culture. - Assign tasks, set expectations, and provide constructive feedback. - Maintain effective communication with internal stakeholders and project teams. - Assess project timelines and resource needs, offering strategic input. Qualifications: Minimum Requirements: - Minimum 6 years of relevant experience. - At least 3 years in a leadership or supervisory role. - Proficiency in clinical research operations and data management. - Strong understanding of drug, device, and biologic development processes. - Experience with clinical database systems and data quality standards. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Excellent organizational, written, and verbal communication skills in English. Preferred Qualifications: - Background in clinical, scientific, or healthcare disciplines. - Familiarity with data privacy regulations (e.g., GDPR, HIPAA). - Experience with Power BI, Power Query, and/or Power Automate. - Knowledge of Laboratory Information Management Systems (LIMS) and Biospecimen Inventory Systems. - Experience using Smartsheet for project tracking and collaboration.,