Supervisor – Cineplex

Job Title: Supervisor – Cineplex

Department: Operations

Reports To: Duty Manager / Cinema Manager

Job Purpose:

To ensure smooth day-to-day operations of the cinema, maintaining high standards of customer service, cleanliness, and team efficiency across all departments — Box Office, Concessions, and Auditorium. The Supervisor acts as a bridge between staff and management, ensuring seamless coordination and guest satisfaction.

Key Responsibilities:

1. Operations Management

• Supervise daily operations across Box Office, Concessions, and Floor.
• Ensure all areas are clean, functional, and guest-ready before every show.
• Monitor show timings, auditorium readiness, and seat checks.
• Coordinate with projection, housekeeping, and maintenance teams for smooth functioning.
• Ensure adherence to SOPs (Standard Operating Procedures).

2. Staff Supervision & Training

• Oversee and guide team members (ushers, counter staff, cleaners).
• Conduct pre-shift briefings and allocate responsibilities.
• Train new employees on service standards, POS usage, and safety protocols.
• Maintain staff discipline, grooming, and punctuality.

3. Customer Service

• Handle guest queries, feedback, and complaints promptly and politely.
• Ensure all guests have a pleasant experience throughout their visit.
• Resolve escalated issues and report major incidents to the Duty Manager.

4. Cash & POS Handling

• Supervise POS transactions at counters and box office.
• Ensure accurate cash handling, daily reconciliation, and deposit procedures.
• Knowledge of Vista software preferred.

5. Safety & Compliance

• Ensure all safety, fire, and hygiene standards are followed.
• Report any maintenance or safety issues immediately.
• Conduct routine checks for compliance with cinema operational standards.

Qualifications & Experience:

• Graduate in Hospitality / Management / Commerce or equivalent.
• 2–4 years of experience in retail / hospitality / cinema operations.
• Prior experience as a team leader or supervisor preferred.
• Working knowledge of Vista POS software an advantage.

Skills Required:

• Strong leadership and communication skills.
• Excellent customer service and problem-solving ability.
• Attention to detail and time management.
• Ability to work in shifts, weekends, and holidays.
• Basic computer knowledge (MS Office, POS systems).

Work Schedule:

Rotational shifts, including weekends and public holidays.

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹15,000.00 per month