Success Assurance Lead

As a Resource Manager in Udaipur, your role involves overseeing various key responsibilities to ensure efficient project management and delivery. **Key Responsibilities:** - Maintain and update centralized skill repositories for PMO, QA, and UI/UX teams - Monitor workload dashboards and track team availability - Plan and oversee resource allocation across engagements - Define and refine SOPs for PMO, QA, and UI/UX functions - Ensure compliance with governance frameworks (status cards, QA/design signoffs, CSATs, review meetings) - Drive timely corrective actions in case of process deviations - Conduct regular sync-ups with PM, QA, and UI/UX teams to review KPIs - Organize fortnightly PMO forums to review project health and delivery metrics - Identify systemic blockers and drive continuous improvement initiatives - Collaborate with HR/TA teams to forecast hiring needs aligned with the project pipeline - Track onboarding timelines and skill-readiness of new team members - Maintain the Success Assurance dashboard with live project health metrics - Perform root cause analysis for escalations or delivery slippages - Serve as the primary escalation point for cross-functional conflicts - Gather functional needs and effort estimates in collaboration with CSLs - Align on project governance (QA checklists, UX approach, PM framework) - Finalize and track resourcing plans using skill maps and availability data - Ensure project setup with required documentation, approvals, and compliance - Monitor project execution for signoffs, escalations, and process adherence - Ensure closure activities: handover, documentation, CSAT collection, and case study capture **Qualifications Required:** - Strong understanding of project lifecycle and delivery management - Exposure to or coordination with UI/UX, QA, and PMO functions - Ability to drive process compliance and stakeholder alignment - Proficiency in reporting, dashboards, and escalation handling - Excellent communication, leadership, and cross-functional collaboration skills,