Success and Insights Manager

Job Title: Success & Insights Manager

Location: Pune

The Role:

We’re looking for a Success & Insights Manager who thrives on conversations. Your mission: help customers and prospects succeed — and bring back the insights that make Tuskr better every day.

Responsibilities

• Work with prospects: Understand their testing challenges, explore the tools they use, and show how Tuskr can help.
• Work with customers: Learn how they use Tuskr, uncover gaps, gather industry insights, and build strong relationships that drive adoption and retention.
• Bring back insights: Research independently (e.g., how industries like hardware or medtech approach testing), analyze competitor products, gather references and networks, and share feedback with the product team to influence roadmap and growth.
• Be on the ground: Visit customers and prospects in person when needed.

Must Have

• At least 1 year in a client-facing role (Customer Success, Sales, Presales, or similar).
• Strong communication skills — listening, asking the right questions, and explaining clearly.
• An aptitude for quickly understanding popular SaaS tools (e.g., Cypress, Playwright, Jira, Make.com) and connecting them to customer challenges.
• Resourceful mindset — no spoon-feeding here; you should be able to dig into docs, ChatGPT, industry practices, or customer references to figure things out.
• Willingness to travel for customer visits.
• Self-starter who can work independently in a fast-paced SaaS environment.

What We Offer

• A chance to work at a fast-growing SaaS company where your insights directly shape the product.
• Exposure to both customer-facing and product-facing work.
• Competitive compensation.